Apply on Kit Job: kitjob.ca/job/2g8ybl

Cultivate your expertise as a Customer Service Specialist with a focus on legal matters. Leverage precision and empathy to resolve complex customer issues and ensure compliance.
In this pivotal role, you will draw on at least 5 years of experience in customer relations or similar sectors. Your main tasks will involve investigating complaints, producing compliant written communication, and ensuring accurate documentation as per regulatory standards. Additionally, you will work closely with legal teams, manage settlements, and address inquiries from regulatory authorities.
Key Responsibilities:
• Investigate and resolve customer complaints effectively
• Create transparent and supportive written responses
• Maintain accurate records in customer service systems




• Collaborate with legal teams on various matters
• Handle regulatory inquiries and small claims
Requirements:
• High school diploma mandatory; bachelor's degree preferred
• 5+ years in tourism or customer relations
• Fluent in English and French required, German advantageous
• Deep understanding of customer service procedures
• Strong problem-solving skills and ability to work under pressure
Engage in significant customer support while managing legal challenges and maintaining exceptional service standards.
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Apply on Kit Job: kitjob.ca/job/2g8ybl

📌 Specialist in Customer Service Law (Quebec City)
🏢 Deutsche Lufthansa
📍 Quebec City