Apply on Kit Job: kitjob.ca/job/2g8xy9

Become an essential part of a high-impact team as an Escalation Engineer. Utilize your technical skills to troubleshoot complex issues while collaborating with engineering, all in a dynamic work workplace.

This pivotal role involves 3-5 years of experience in technical support or escalation engineering. You will diagnose production system issues, engage with users, and improve systems for exceptional service. Your proactive mindset will drive root-cause analysis and solution implementation alongside clinical teams, ensuring a reliable platform.

Key Responsibilities:



• Respond to technical support requests promptly • Coordinate troubleshooting with teams on Slack • Guide incident resolution with engineering collaboration • Update status pages and document postmortems • Develop knowledge base articles and runbooks

Requirements: • 3–5 years in technical support or escalation roles • Proficiency in Python, TypeScript, or similar • Experience with observability tools like Datadog • Strong communication skills for remote environments • Bachelor's Degree in Computer Science or related field

Leverage your experience and proactive approach to enhance system reliability and user satisfaction in this impactful role. #J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2g8xy9

📌 Dynamic Escalation Engineer for Complex Technical Problem Solving (Vancouver)
🏢 Prenuvo
📍 Vancouver