Embrace the opportunity as a Bilingual Financial Customer Support Representative, championing customer needs in both English and French. Provide empathetic, qualified support from the comfort of your home.
This full-time role focuses on delivering exceptional service to clients across Canada. As the first point of contact, your ability to solve problems and address inquiries will directly impact customer satisfaction. Continuous learning and adapting to the latest service requirements are fundamental aspects of this role.
Key Responsibilities:
• Answer customer calls per guidelines
• Handle escalated calls with expertise
• Submit research cases for inquiries
• Monitor trends and suggest improvements
• Maintain compliance with policies
Requirements:
• Bilingual fluency in English and French
• Experience in service-oriented roles
• Strong communication and grammar skills
• Capacity to manage complex inquiries
• Positive demeanor in customer interactions
Advance your career by delivering high-quality bilingual support and fostering genuine connections with customers in a fully remote setting.
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Apply on Kit Job: kitjob.ca/job/2g8xne
📌 Bilingual Financial Customer Support Representative - Remote Work (Calgary)
🏢 NTT DATA
📍 Calgary
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