Apply on Kit Job: kitjob.ca/job/2g8xn2

Lead the evolution of Customer Success systems and optimize workflows as a Senior Manager. Focus on enhancing system strategy, governance, and delivering an exceptional customer experience through effective platform management.

This leadership position melds operational expertise with hands-on ownership of CRM and contact center platforms. You'll be responsible for enhancing Salesforce workflows, designing scalable processes, and aligning systems with business strategies. Collaborate cross-functionally to foster high-performance support operations, ensuring a seamless experience for customers.

Key Responsibilities:



• Drive system and process changes in complex environments • Design and optimize Salesforce workflows and case management • Lead evolution of contact center systems and tools • Standardize Customer Success processes aligned with design • Mentor the CS Optimization team and govern initiatives

Requirements: • Salesforce Administrator Certification required • Minimum 5 years experience in Customer Operations • Hands-on experience configuring CRM platforms • Experience with contact center technologies essential • Robust leadership and process design skills

Elevate customer success through strategic platform enhancements and empower teams to deliver a high-quality service seamlessly. #J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2g8xn2

📌 Transform Customer Success Systems as a Senior Manager (Toronto)
🏢 TouchBistro
📍 Toronto