Apply on Kit Job: kitjob.ca/job/2g8x0z

Drive customer success as a Customer Success Manager focused on mid-market insurance brokerage accounts. Ensure clients maximize value from our AI-powered platform, all in a hybrid work setting.
This role demands a proactive individual who excels in customer management and engagement. You'll be tasked with enhancing adoption and retention while understanding insurance broker processes. Partnering closely with Sales, Support, and Product teams, you'll aim for exceptional outcomes and a seamless customer experience.
Key Responsibilities:
• Become an expert in product offerings
• Conduct adoption and change management sessions
• Manage customer relationships with proactive check-ins
• Track customer activities using CRM efficiently
• Collaborate on billing and resolve disputes
Requirements:
• 3+ years in Customer Success or Account Management
• Experience using AI tools to enhance workflows
• Proficient in CRM platforms, preferably HubSpot
• Robust communication and presentation skills
• Well-organized with a detail-oriented approach
Leverage your customer success expertise to foster long-lasting relationships while driving engagement and revenue growth.
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Apply on Kit Job: kitjob.ca/job/2g8x0z

📌 Customer Success Manager for Insurance Sector (Vancouver)
🏢 Quandri
📍 Vancouver