Join as a Customer Support Engineer Team Lead, focusing on customer satisfaction through technical excellence. Guide your team in troubleshooting and enhancing microwave component services for clients.
In this vital role, you will lead a team responsible for resolving technical challenges in satellite communication equipment. Your leadership will ensure quality service and reliability, as you manage ticketing systems and training initiatives. Extensive experience in engineering and client interaction is essential for delivering successful outcomes.
Key Responsibilities:
• Drive continuous improvement in customer service team • Oversee troubleshooting and support for microwave components • Organize training for customers and sales teams • Maintain comprehensive support documentation • Act as a liaison between customers, engineering, and sales
Requirements: • Diploma or degree in a related field • Minimum 5 years’ technical support expertise • At least 2 years in a team leadership role • Solid diagnostic skills for RF and electronic products • Experience with ticketing systems for service management
Utilize your technical expertise to elevate customer support performance and satisfaction within satellite communication operations. #J-18808-Ljbffr
Apply on Kit Job: kitjob.ca/job/2g8wnn
📌 Technical Team Lead for Customer Support in Satellite Systems (Richmond)
🏢 Norsat International
📍 Richmond
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