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The Applications Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work‑flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in‑depth understanding of how areas collectively integrate within the sub‑function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Solid communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities

The Application Support Senior Analyst provides technical and business support for users of Citi Applications, including quick resolutions to app issues and driving stability, efficiency, and effectiveness improvements.

Maintains application systems that have completed the development stage and are running in the daily operations of the firm.

Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.

Perform start‑of‑day checks, continuous monitoring, and regional handover.

Perform same‑day risk reconciliations.

Develop and maintain technical support documentation.

Identify ways to maximize the potential of the applications used.

Assess risk and impact of production issues and escalate to business and technology management in a timely manner.





Ensure that storage and archiving procedures are in place and functioning correctly.

Formulate and define scope and objectives for complex application enhancements and problem resolution.

Review and develop application contingency planning to ensure availability to users.

Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.

Participate in application releases, from development, testing and deployment into production.

Engage in post‑implementation analysis to ensure successful system design and functionality.

Consider implications of the application of technology to the current workplace and identify risks, vulnerabilities and security issues; communicate impact.

Ensure essential procedures are followed and help to define operating standards and processes.

Act as a liaison between users/traders, interfacing internal technology groups and vendors.

Raise problems to appropriate technology and business teams while adhering to service level agreements.

Act as an advisor or coach to new or lower‑level analysts.

Provide evaluative judgment based on analysis of factual information in complicated and unique situations.

Directly impact the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.

Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information.

Actively involve in and own support project items, covering stability, efficiency and effectiveness initiatives.

Perform other duties and functions as assigned.

Operate with a limited level of direct supervision and exercise independence of judgement and autonomy.

Act as SME to senior stakeholders and/or other team members.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup,



its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Required Qualifications

Relevant experience in providing Level 2 support for core banking applications, including troubleshooting, incident resolution, and problem management.

In‑depth knowledge and hands‑on experience with industry‑standard monitoring tools such as ITRS, Grafana, and similar platforms for proactive monitoring and performance analysis of critical systems.

Qualifications

5+ years experience in an Application Support role.

Experience installing, configuring or supporting business applications.

Experience with some programming languages and willingness/ability to learn.

Advanced execution capabilities and ability to adjust quickly to changes and re‑prioritization.

Effective written and verbal communications including ability to explain technical issues in easy terms that non‑IT staff can understand.

Demonstrated analytical skills.

Issue tracking and reporting using tools.

Knowledge/experience of problem management tools.

Good all‑round technical skills.

Effectively share information with other support team members and with other technology teams.

Ability to plan and organize workload.

Consistently demonstrates clear and concise written and verbal communication skills.

Ability to communicate appropriately to relevant stakeholders.

Education

Bachelor’s/University degree or equivalent experience.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review, please visit Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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Apply on Kit Job: kitjob.ca/job/2g8wm3

📌 Applications Support Senior Analyst - Assistant Vice President (Mississauga)
🏢 Citi
📍 Mississauga