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What is the opportunity? This role offers a dynamic chance to lead the seamless on‑boarding experience for large group cases (50+ lives) within RBC Group Insurance, ensuring exceptional client satisfaction through strategic project management and cross‑functional collaboration. As the primary point of contact, you will drive the end‑to‑end implementation process—from gathering critical submission documents to coordinating with Underwriting, Client Services, Sales, and external partners—to resolve complexities and secure approvals before final submission. This position is ideal for a detail‑oriented professional who thrives in fast‑paced environments and is committed to delivering impactful results in a collaborative, service‑driven culture.

What will you do?

Manage all new large case and new product submissions requests from Sales Consultant, Advisors and Client Relationship Specialist.

Apply extensive in‑depth knowledge, skills, and practices to perform complex assignments.

Work in partnership with regional offices, Regional VP and Sales Team to develop positive and effective business relationships with clients, 3rd party distribution and advisors across Canada.

Handle assignments involving moderately complex to complex issues, with limited guidance.

Provide best practices for current case and add a new product submission including gathering group master application, Advisor Compensation Form and census data.

Demonstrate initiative and apply concepts, while exercising effective interpersonal, communication, training, and problem‑solving skills to optimize each interaction with Sales Consultant, Advisors, Clients and other internal/external partners.

Regularly exercise independent judgment on matters of significance within defined procedures to determine appropriate actions/approaches.





What do you need to succeed? Must‑have

7-10 years of experience in group insurance, underwriting support, or a related client relationship management field.

Post‑secondary degree (Bachelor).

Solid collaborative skills, with the ability to partner effectively with different teams (e.g., underwriters, sales, and operations) while managing competing priorities.

Meticulous attention to detail and a proactive problem‑solving mindset to ensure accuracy in documentation, data entry, and process execution.

Balanced relationship‑building skills, fostering trust and clear communication across cross‑functional teams.

Nice‑to‑have

Project management certification (PMI).

CEBS.

Underwriting knowledge.

Proficiency in Microsoft Systems and Applications (e.g., Excel, Word, Outlook), with the ability to efficiently manage data, documentation, and workflow.

What’s in it for you?

Working with an award‑winning team.

A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options.

Work where you belong as part of a supportive, inclusive team and company that celebrates your unique perspectives, background and experience and wants you to bring your whole self to work, every day.

Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills,



sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.

Adaptable work arrangements and leaders who support your needs—both personal and professional.

An opportunity to have real impact on the lives of our clients and the communities you serve.

RBCI software tools to boost your productivity.

Job Skills Client Relations, Client Relationship Management, Client Satisfaction, Communication, Customer Service, Leadership, Multitasking, Prioritization, Relationship Building, Time Management.

Additional Job Details Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR, MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-01-26

Application Deadline:

2026-04-15

Note:

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Pay Range:

$67,000.00 - $110,000.00 (Primary work location).

Disclaimer:

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

Variable Compensation Program:

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

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Apply on Kit Job: kitjob.ca/job/2g8wg8

📌 Senior Implementation Specialist (Mississauga)
🏢 RBC Insurance
📍 Mississauga