Apply on Kit Job: kitjob.ca/job/2g8wb7

Elevate customer satisfaction by managing a skilled software development team. Oversee the creation of tools and applications that enhance the work of Customer Service Associates, ensuring success in every customer interaction.

In this agile role, you'll lead the software development team while maintaining an agile approach to product delivery. You will communicate and prioritize roadmaps that reflect the needs of stakeholders, driving product excellence. Your expertise will shape how technology supports associates in their customer engagements.

Key Responsibilities:



• Directly oversee the software development life cycle • Cultivate team growth through mentorship and feedback • Set clear quality metrics for development • Report on system performance to senior management • Enhance customer service tools based on user feedback

Requirements: • 3+ years of experience managing engineering teams • 7+ years of direct engineering experience • 3+ years in designing and architecting systems • Knowledge of software development standards and practices • Experience partnering with product management teams

Be at the forefront of enhancing the customer experience through strategic leadership and innovative software solutions. #J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2g8wb7

📌 Lead Engineering Team as Software Development Manager (Vancouver)
🏢 Amazon
📍 Vancouver