Apply on Kit Job: kitjob.ca/job/2g8w81

We are seeking a Bilingual Helpdesk Support professional with strong technical troubleshooting skills and the ability to communicate effectively in both verbal and written formats. The ideal candidate will have hands-on experience supporting desktop applications, VPNs, networking, and remote support tools, along with a solid understanding of Active Directory and ticketing systems.

Key Responsibilities

- Provide technical support for desktop applications including Microsoft Office, Adobe, Apple, and Google products.
- Troubleshoot VPN connectivity issues and support wireless router configurations.
- Assist users with internet connectivity and remote access problems.
- Support password reset tools and Active Directory-related issues.
- Use remote control tools (e.g., Bomgar, LogMeIn, TeamViewer) to resolve user issues.
- Provide support in Exchange (Outlook) and Lotus Notes environments.
- Collaborate with multiple resolver groups to ensure timely issue resolution.
- Communicate technical procedures and solutions clearly to users in layman’s terms.

Required Qualifications

- Strong troubleshooting skills for desktop and shrink-wrapped applications.




- Good knowledge of VPN concepts and hands-on experience in VPN troubleshooting.
- Experience in internet troubleshooting and wireless router support.
- Knowledge of Active Directory, domain controllers, and password reset tools.
- Proficiency with remote control tools such as Bomgar.
- Experience in handling Exchange (Outlook) and Lotus Notes environments.
- Ability to analyze and resolve user issues via telephone support.
- Proficiency in Windows and macOS operating systems.
- Advanced understanding of networking and personal computer hardware.
- Familiarity with virtual machines and Citrix environments.
- Experience with ticketing tools like Remedy and ServiceNow.
- Ability to communicate professionally and effectively, both verbally and in writing.
- Ability to manage multiple support tickets and prioritize tasks efficiently.

Preferred Qualifications

- Experience in managing multi-vendor environments.
- Strong interpersonal and collaboration skills.
- Ability to stay current with evolving technologies and learn recent systems quickly.

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Apply on Kit Job: kitjob.ca/job/2g8w81

📌 Bilingual Helpdesk Support (Toronto)
🏢 Compunnel
📍 Toronto