Drive quality assurance for IVR systems as a QA Tester focused on Amazon Connect. Execute manual and automated tests for innovative contact center solutions.
Join a transformative project in the financial services sector, where you’ll apply your extensive QA experience to validate call routing and workflows. With a robust background in test automation, you will work collaboratively to ensure quality delivery of complex integrations and customer journeys. Participation in every phase of the testing cycle is crucial in this remote role.
Key Responsibilities:
• Develop and execute comprehensive test strategies
• Conduct systematic functional and regression testing
• Analyze flaws and perform root cause analysis
• Ensure seamless integration with existing systems
• Collaborate with teams for quality assurance
Requirements:
• 5+ years in QA with emphasis on automation
• Experience with Amazon Connect IVR systems
• Familiarity with tools like Postman for APIs
• Knowledge of performance testing of call systems
• Experience in Agile work environments
Utilize your QA expertise to ensure effective IVR operations and enhance user experiences in contact centers.
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Apply on Kit Job: kitjob.ca/job/2g8vun
📌 Contact Centre IVR Tester (Toronto)
🏢 Talencore
📍 Toronto
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