Apply on Kit Job: kitjob.ca/job/2g8v87

Location: Toronto, ON - Hybrid (4 days in office)

Pay Rate: $72.47/hr - $85.57/hr

Contract Length: 12 Months with a possibility of extension

We at Raise are hiring a

Interaction Designer

for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.

Responsibilities

Serve as a strategic design partner to the Director, helping shape design direction, facilitate cross-functional alignment, and drive cohesion across the HomeX customer experience journey.

Lead facilitation of co-creation sessions, design workshops, and stakeholder alignment meetings across partner teams, including business, tech, product, adviser enablement, etc.

Evolve service blueprinting and systems mapping for the mortgage customer experience—connecting frontstage customer interactions with backstage processes and decision logic.

Partner closely with the Staff Researcher to connect insight infrastructure to interaction systems and experience strategy.

Own and deliver interaction design work on defined areas of the HomeX journey—producing flows, wireframes, interaction models, and design specifications to a staff-level standard alongside strategic responsibility.

Must Have Skills

Interaction design craft: Strong foundational IxD skills, including flow architecture, mental models, and interaction systems.

Very strong Figma skills.

Service design and systems thinking: They have demonstrated experience mapping end-to-end experiences, service blueprints,



or cross-channel journey systems in complex organizational environments.

Facilitation and workshop design: Proven ability to design and lead co-creation sessions and stakeholder alignment workshops with diverse, cross-functional groups.

Cross-functional alignment: Experience navigating organizations where design must earn its seat, working effectively with product, technology, business and operational partners.

Strategic communication: Ability to frame design work in terms of business and customer outcomes and to build compelling narratives for senior and executive audiences.

Financial service or regulated industry experience. Familiarity with the constraints, stakeholder dynamics, and customer sensitivities of banking, insurance, or similarly complex domains.

Nice To Have Skills

Design research fluency. Comfort working with qualitative and quantitative insights and experience collaborating closely with researchers to translate findings into design direction.

Design operations sensibility. Interest in how teams work, including how insights, process, and craft standards scale across a design function.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

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Apply on Kit Job: kitjob.ca/job/2g8v87

📌 Interaction Designer (Toronto)
🏢 Raise
📍 Toronto