Apply on Kit Job: kitjob.ca/job/2g8v2j

Provide hands-on, Tier 1 and Tier 2 IT support to users. Troubleshoot hardware and software issues while ensuring robust communication and service quality during onboarding and offboarding.
You will play a critical role in delivering support in a customer-facing environment. Required skills include troubleshooting across multiple devices, supporting access requests, and maintaining documentation in the ITSM platform. Collaboration with Digital Workplace and Security teams is essential for effective issue escalation and resolution.
Key Responsibilities:
• Deliver Tier 1 / Tier 2 end-user support
• Troubleshoot laptops, mobile devices, and applications
• Manage user account access and provisioning
• Maintain accurate ITSM ticket documentation
• Escalate issues with clear context for resolution
Requirements:
• 2–4 years in IT support or service desk roles
• Strong skills in Windows and macOS troubleshooting
• Familiarity with tools like Google Workspace and VPN clients
• Experience with ITSM tools such as ServiceNow
• Solid customer service and communication abilities
Support an innovative IT experience while enhancing user satisfaction and operational efficiency.
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Apply on Kit Job: kitjob.ca/job/2g8v2j

📌 IT Support Specialist for End Users (Vancouver)
🏢 iFlow
📍 Vancouver