At ATB Financial, we invite you to join our bank as a Client Service Representative. In this role, you'll greet clients, provide essential banking services, build relationships, and offer personalized solutions.
Additional Information
- Unionized role
- Part‑time opportunity: 21.75 hours or 3 days per week
- Wednesday evening & Saturday shifts on a rotating basis
- Based at the Calgary Crowfoot branch; occasional travel to neighbouring branches
Accountabilities
- Proactively engage with clients to understand their financial needs and goals, providing tailored solutions and guidance.
- Introduce and educate clients on our digital banking tools and platforms.
- Collaborate with internal teams to ensure seamless operations and resolve client issues efficiently.
- Adhere to policies and regulations, process transactions accurately, and maintain branch security.
- Participate in team meetings, share insights, and contribute to a positive work environment.
Skills,
Experience & Requirements
- Flexible, collaborative team player with a passion for helping others.
- Adaptable to change, with robust decision‑making and problem‑solving skills.
- Grade 12 graduate (post‑secondary business courses an asset) and strong numerical aptitude.
- Proven customer service and/or sales experience.
- Familiarity with personal lending services and products is a plus.
- Preference for candidates with previous banking experience.
We encourage candidates from all work backgrounds, equity‑seeking communities, and experience levels to apply.
We are committed to fostering an inclusive workplace and to advancing Truth and Reconciliation. Partners to meet the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.