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Role Type: Full-Time

Technical Solutions Engineer

Location: Mississauga, Ontario (Onsite – Headquarters)

Role Type: Full time

About Zenuit Corporation

At Zenuit Corporation , we are redefining how connected technologies, IoT ecosystems, and intelligent platforms empower businesses globally. As part of a fast-scaling innovation group, we operate at the intersection of AI-driven insights, telematics, and next-generation SaaS platforms , delivering transformative solutions across industries.

Our Mississauga headquarters serves as a global innovation hub where engineering, product, and customer experience teams collaborate to build scalable, high-impact technologies used worldwide.

Role Overview

We are seeking highly driven and technically curious individuals to join us as Technical Solutions Engineers —a role that blends customer-facing technical expertise with solution engineering and product collaboration .

While you will serve as the first line of technical engagement with customers , your responsibilities extend far beyond traditional support. You will act as a critical bridge between customer challenges and engineering solutions , influencing product improvements and delivering intelligent, scalable outcomes.

This role is ideal for recent graduates and early-career engineers looking to gain hands‑on experience in real‑world problem‑solving, system integrations, and AI‑enabled workflows in a fast‑paced SaaS environment.

What You’ll Do

Customer & Technical Engagement

- Serve as a trusted technical advisor by handling customer queries via calls, tickets, and live channels
- Diagnose, troubleshoot, and resolve complex technical issues across software and hardware ecosystems
- Deliver exceptional customer experience through structured, empathetic, and solution‑oriented communication

Solution Engineering & Integrations

- Analyze recurring issues and design scalable solutions in collaboration with Product and Engineering teams
- Work on API integrations, system configurations, and solution deployments
- Contribute to technical documentation, knowledge bases, and solution playbooks

Cross-Functional Collaboration

- Act as a technical liaison between Customer Support, Product, QA, and Development teams
- Translate customer pain points into actionable insights for product enhancements
- Participate in product testing, validation, and continuous feedback loops

AI & Process Optimization





- Leverage AI tools and automation platforms to enhance troubleshooting, workflows, and response efficiency
- Identify and implement opportunities to optimize support operations using intelligent systems

What We’re Looking For

Education

- Bachelor’s or Master’s degree in Engineering (Computer Science, IT, Electronics, or related fields)
- Recent graduates are highly encouraged to apply

Technical Skills

- Strong fundamentals in software systems, APIs, and networking concepts
- Familiarity with SaaS platforms, cloud environments, or IoT/telematics ecosystems is a plus
- Exposure to AI tools (automation, copilots, prompt engineering) is highly desirable

Core Competencies

- Strong analytical and problem‑solving abilities
- Excellent communication skills with the ability to simplify complex technical concepts
- Ability to thrive in a customer‑facing, high‑performance environment
- High ownership mindset with a passion for learning and innovation

Key Performance Indicators (KPIs)

Your success will be measured through a blend of customer experience, technical effectiveness, and engineering impact , aligned with best practices in IoT and SaaS environments:

Customer Experience & Responsiveness

- First Response Time (FRT) within defined SLAs
- High First Contact Resolution (FCR) rate
- Customer Satisfaction (CSAT) ≥ 90%
- Strong call quality and communication scores

Technical Problem‑Solving

- Optimized Average Resolution Time (ART)
- Low escalation rate to Tier 2 / Engineering
- High accuracy in root cause identification

Solution Engineering & Product Impact

- Reduction in recurring issues through fixes and automation
- Successful execution of integrations and configurations
- Meaningful contributions to product feedback and improvements

Operational Excellence & AI Adoption

- Effective use of AI tools to enhance productivity and resolution time
- Contributions to knowledge base and documentation
- Participation in process improvements with measurable impact

What Success Looks Like

30 Days – Foundation & Immersion

- Onboarded into product ecosystem, tools, and workflows




- Handling initial customer interactions with guidance
- Strong understanding of common issues and troubleshooting approaches
- Beginning to effectively leverage AI and internal systems

Outcome: Able to independently resolve basic to moderate technical issues

60 Days – Ownership & Technical Depth

- Managing a full queue of customer issues independently
- Demonstrating strong diagnostic and troubleshooting capabilities
- Collaborating with Product, QA, and Engineering teams
- Contributing to documentation and identifying recurring issue patterns

Outcome: A reliable technical problem‑solver bridging support and engineering

90 Days – Impact & Solution Leadership

- Handling complex issues, integrations, and edge cases confidently
- Driving root cause analysis and contributing to long‑term fixes
- Implementing improvements using automation and AI tools
- Acting as a go‑to resource for peers

Outcome: Operating as a true Technical Solutions Engineer with end‑to‑end ownership and measurable impact

Why Join Zenuit?

- Work at the intersection of engineering, product, and customer success
- Gain exposure to real‑world systems, integrations, and AI‑driven workflows
- Collaborate with global cross‑functional teams
- Fast‑track your career into Product, Engineering, or Solution Architecture roles

Perks & Benefits

- Competitive compensation package
- Paid vacation + government holidays
- Comprehensive medical insurance from Day 1
- Paid onsite parking at company premises
- Work from our Mississauga HQ in a collaborative environment
- Opportunities for rapid career growth and internal mobility

Compensation

- Salary Range: CAD $60,000 – $65,000 per year
- Additional: Annual performance‑based bonus

Diversity & Inclusion Statement

Zenuit Corporation is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, experiences, and perspectives. We believe that diversity drives innovation and strengthens our ability to deliver exceptional solutions.

Use of AI in Hiring

As part of our commitment to innovation, Zenuit Corporation may leverage AI‑enabled tools throughout the recruitment process to enhance efficiency, improve candidate experience, and ensure fair evaluation. All hiring decisions are ultimately made by our human hiring team, with careful consideration and oversight.

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Apply on Kit Job: kitjob.ca/job/2g8uw7

📌 Technical Solutions Engineer (Mississauga)
🏢 ZenduIT
📍 Mississauga