Apply on Kit Job: kitjob.ca/job/2g8ulv

Lead IT operations and service management as a strategic Director. Drive program execution and enhance service delivery in a hybrid work environment focused on innovation and excellence.

In this senior role, you will oversee IT Service Management and IT Operations Management for enterprise-scale operations. You are responsible for defining and executing the ITSM and ITOM strategy aligned with the digital transformation roadmap. Key skills in ITIL, vendor partnerships, and cross-functional leadership will be critical to success in this role.

Key Responsibilities: • Define ITSM and ITOM strategy for digital initiatives • Architect and evolve ITSM framework for operations • Lead cross-functional teams in service delivery • Manage SLAs and ensure consistent performance • Drive continuous improvement through data insights

Requirements: • 10+ years in IT operations or delivery • 5+ years in leadership roles for enterprise operations • Expertise in ITIL, AIOps, and monitoring tools • Solid communication and collaboration skills • Bilingual in English and French is preferred

Elevate the performance and reliability of IT services while driving innovation and operational resilience. #J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2g8ulv

📌 Director of IT Service and Operations Management (Mississauga)
🏢 Export Development Canada | Exportation et développement Canada
📍 Mississauga