Support critical production systems as a Production Support Engineer in a remote capacity. Your focus will be on monitoring performance, resolving issues, and enhancing overall system reliability in line with SLAs.
You will leverage your experience to investigate and troubleshoot application and data pipeline issues timely. This role requires strong expertise in .NET and cloud services, effective communication with stakeholders, and a commitment to customer satisfaction. Additionally, you will collaborate with cross-functional teams and participate in on-call rotations as required.
Key Responsibilities:
• Maintain assigned production systems for optimal SLA compliance
• Resolve application and data pipeline incidents effectively
• Implement enhancements for scalability and reliability
• Conduct root cause analysis and propose solutions
• Document system changes and major incidents
Requirements:
• Minimum 5 years in application management experience
• 4+ years in .NET production application support
• Proficiency with ETL tools like Informatica or SSIS
• 1+ year experience with AWS cloud services
• Solid organizational and problem-solving skills
Elevate system performance and ensure customer satisfaction by applying your skills in this vital support role.
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Apply on Kit Job: kitjob.ca/job/2g8ulf
📌 Production Systems Support Specialist (Calgary)
🏢 NTT America
📍 Calgary
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