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Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti‑racist, and anti‑oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co‑create gender‑inclusive and equitable communities.

Number of Vacancies: 1
Type of Contract: Temporary
Hours of Work: 37.5 Hours/Week
Compensation: $28.97-$30.77/Hour
Job Code: 3‑ESM‑2026
Contract Start Date: TBD
Contract End Date: July 31, 2026
Department: Housing Services
Location: Hamilton, ON

Perks

- On‑the‑job training and professional development opportunities
- Childcare discounts
- Opportunities to get involved in our community
- A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

Responsibilities

- Oversees the smooth, effective, and trauma‑informed day‑to‑day operation of shelter services, harm reduction and safe‑use programs
- Manages community liaising, systems navigation and case coordination, crisis response, and counselling programs, including program planning, development, operations and evaluation (e.g. referrals, service restrictions, crisis management, outreach & community work)
- Monitors programs and projects to mitigate risk, ensure compliance with policies and procedures
- Works with the Facilities department to maintain quality shelter facilities that provide dignity to those accessing services
- Informs and guides program drop‑in best practices and implementation of tools which focus on client needs and strengths; oversees application of program guidelines and updates as needed
- Approves service restrictions and return admissions based on program policies
- Assists Director with program policy development and ensures that all policies and procedures are current, in alignment with corporate policies and best practices are incorporated
- Follows procedures for Serious Occurrences and Serious Incident reporting; keeps Director informed
- Guides staff in mitigating risks to staff, clients and community while providing services to a high‑risk population; escalates to Director as required
- Directly manages up to 20 front‑line employees including training, monitoring and evaluating performance
- Assists Director with budget development, monitoring, and reports to funders




- Supports other staff in the writing of grants to additional funding sources as needed
- Responsible for assisting Director with external fund development, proposal writing, reporting and presentations
- Takes a leadership role in the community on housing, homelessness, including participation at community planning tables
- Nurtures and forms meaningful internal and external working relationships and partnerships
- Communicates, consults, educates and influences stakeholders (e.g. funders/sponsors, municipal officials, health authorities)
- Works with program funders to implement requirements and coordinate with other service agencies
- Appropriately represents YWCA Hamilton in public relations with media and the community with prior approval as per policy
- Advocates to local organizations (i.e. hospitals, police, shelters) for clients and outreaches to improve coordination of services
- Plans for and provides training to staff and identifies professional development for staff on emerging trends, leading practices and legislation affecting violence against women services, homelessness and housing programs
- Maintains appropriate recordkeeping and expense reporting in accordance with YWCA policies and procedures
- Identifies and evaluates risks associated with program operations and takes appropriate action to control the risks
- Supports the team in managing the impact of vicarious trauma when working with clients at risk
- Maintains high level of confidentiality when working with sensitive and personal client, employee and contract information
- Stays current on emerging trends, leading practices and legislation affecting violence against women, homelessness responses, and housing programs, regulations and directives
- Demonstrates and models strong leadership behaviours as a member of the YWCA leadership team
- Participates and provides mandatory organizational and departmental trainings and meetings
- Fosters a safe and healthy work environment; ensures employees comply with health,



safety standards that meet or exceed legislated requirements
- Supports YWCA Hamilton mission, vision and values
- Performs other duties as required

Working Conditions

- Works a 37.5‑hour work week; regularly on‑call rotation for emergencies, crisis situations and resourcing issues
- Often works in high conflict situations requiring resolution and safety planning for clients and staff

Qualifications

- Completion of 3 years’ college or university in social or human services, or equivalent
- Minimum 3‑5 years’ experience working in housing or shelters, with a minimum of 2‑year leadership experience
- Knowledge of key issues including homelessness, housing, violence against women, poverty, mental health and addictions; and peer support frameworks
- Must be able to lead and work from an intersectional feminist, anti‑racist/anti‑oppressive perspective for operations and strategic planning
- Must have current Standard First Aid and CPR certificate or willingness to obtain at own cost
- Must provide a current vulnerable‑sector police check or willingness to obtain at own cost
- Knowledge and skills in feminist, trauma‑informed crisis intervention and supportive counselling
- Ability to work a schedule which includes regular on‑call rotation for emergencies, crisis situations and resourcing issues
- Excellent communication skills, including oral and written
- Bilingual English/French or other languages an asset
- Ability to work independently with minimal supervision, and also work effectively in a team

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+, individuals with disabilities, and individuals from racialised communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process. If you require accommodation, please reach out to .

Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen, assess, or select applicants during the hiring process.

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📌 PROGRAM SUPERVISOR, 24/7 SHELTER (Hamilton)
🏢 YWCA Hamilton
📍 Hamilton