Lead the end-to-end management of digital workflow platforms, primarily ServiceNow. Establish platform strategies, oversee enhancements, and ensure compliance with regulatory demands.
This role encompasses owning platform lifecycle responsibilities, acting as the product owner, and aligning strategies with enterprise priorities. You will balance demand, technical debt, and risk while translating requirements into actionable solutions. Collaborate with business and IT stakeholders, ensuring measurable delivery outcomes that enhance service efficiency and mitigate risks.
Key Responsibilities:
• Oversee the entire lifecycle of workflow platforms
• Define and enforce platform governance and standards
• Partner with security teams on compliance and risk workflows
• Manage enhancements, including intake and prioritization
• Ensure platform supports audit and security requirements
Requirements:
• 7+ years in enterprise workflow management roles
• 3+ years in platform ownership or leadership
• Solid experience with ServiceNow architecture and modules
• Proven ability to balance strategy and operational stability
• Relevant ServiceNow certifications required
Drive impactful digital solutions while ensuring compliance and performance across enterprise workflow platforms.
#J-18808-Ljbffr