Champion customer success as a Senior Manager overseeing implementation projects. Drive strategic conversations and operational excellence to ensure timely delivery and value realization.
This role entails managing end-to-end implementation processes, leveraging your expertise to guide a team of Implementation Consultants. You will utilize formal service management frameworks to consistently enhance delivery procedures while monitoring performance metrics to ensure high customer satisfaction and operational efficiency.
Key Responsibilities:
• Lead and mentor an implementation team of professionals
• Own the development of implementation methodologies
• Create and refine project documentation for scalability
• Monitor service metrics to track success and areas for improvement
• Implement tools and training programs for effectiveness
Requirements:
• 8-10 years of software implementation experience
• 3+ years managing implementation teams in SaaS
• Knowledge of ITIL, PMP, and structured delivery models
• Robust consultative and organizational skills
• Proficient in Salesforce and similar software
Leverage your leadership skills to enhance implementation strategies and achieve exceptional results for clients and the organization.
#J-18808-Ljbffr
Apply on Kit Job: kitjob.ca/job/2g8u5e
📌 Senior Manager for Implementation Excellence and Client Satisfaction (Toronto)
🏢 eSCRIBE
📍 Toronto
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.