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Dossier Creative | Vancouver, BC | Full-Time | In-Studio

Dossier Creative is a nationally recognized design studio known for leading complex brand transformations, new product development, and category-defining brand work. We are seeking a Senior Account Director to play a studio-wide leadership role across client engagement, pricing, scoping, and delivery. This is a senior, in-person position for someone with deep agency experience, strong commercial instincts, and a genuine passion for design-led brand work.

Role Overview The Senior Account Director is a senior client partner and strategic advisor to the studio. You will shape how Dossier engages with clients, from initial pitch through delivery - ensuring projects are structured thoughtfully, priced realistically and set up to succeed. This role combines senior client leadership with studio-wide oversight of scoping, pricing, and engagement quality across all accounts.

You will work in close partnership with our Design/Innovation Director to balance creative ambition with commercial realism. Together, you will shape new project approaches that honor the studio's design-led vision while ensuring engagements are set up to deliver both creative excellence and business sustainability.

Key Responsibilities Client Leadership

Serve as senior client lead on select key accounts

Build trusted relationships with senior client stakeholders and decision-makers

Navigate complex conversations around scope, priorities, expectations, and trade-offs

Anticipate client needs and identify opportunities for expanded engagement

Serve as escalation point for complex client situations across the studio

Model best practices in client communication and expectation management and relationship building

Partner closely with creative and strategy leads to deliver strong outcomes

Studio-Wide Scoping, Pricing & Risk Oversight

Provide senior oversight on scoping, pricing, and contracts across all studio projects, not only those you directly lead

Review new scopes and contracts for clarity, feasibility,



margin, and alignment with studio capacity

Flag risks, ambiguities, or misalignment early and partner with leadership to resolve them

Pressure-test assumptions around effort, timing, and complexity before commitments are made

Help maintain consistent use of scoping templates and best practices while allowing for customization

This oversight role ensures consistency and quality across the studio while supporting Account Managers in their day-to-day client work

New Business & Proposal Development

Lead or support new business pitches and proposals alongside studio leadership

Collaborate with the Design/Innovation Director to translate ambitious creative vision into realistic scopes and delivery models

Help frame engagements strategically, ensuring creative ambition is matched with achievable project structures

Translate high-level opportunity into clear phases, deliverables, resourcing plans, and pricing

Support contract and pricing structures that protect both creative quality and profitability

Ensure proposals reflect how the studio actually works and delivers value

Client Onboarding & Engagement Setup

Ensure new clients are onboarded strategically and thoughtfully

Help define kickoff structures, governance models, roles, and decision frameworks

Align internal teams around objectives, success metrics, and ways of working

Work with Design/Innovation Director to establish creative process expectations and collaboration rhythms

Set projects up for momentum, clarity, and confidence from day one

Identify early warning signs and course-correct engagements as needed

Team Leadership & Studio Contribution





Provide oversight and mentorship to Account Managers

Support team members in managing scope, client expectations, and delivery

Raise the overall consistency and quality of client engagement across the studio

Contribute to improving studio processes and operational clarity

Foster collaborative working relationships between account, strategy, and creative teams

What We're Looking For Must Haves

10+ years in senior account leadership roles within creative or design agencies

Proven experience overseeing scoping, pricing, and contracts across multiple projects

Strong understanding of agency economics, resourcing, risk management, and margin protection

Confidence leading senior client relationships and high-stakes conversations

Ability to partner effectively with creative leadership

Experience mentoring Account Managers and supporting team development

A genuine respect for design craft, creative process, and design-led thinking

Solid communication skills and ability to bridge creative and business conversations

Nice to Have

Experience in a boutique or entrepreneurial agency environment

Exposure to large-scale rebrands or complex brand programs

Experience leading or contributing to pitch processes

Experience partnering closely with Creative Directors or design leadership

Experience contributing to studio-level operational decisions

Why Join Dossier Creative

Play a senior role in shaping how a respected design studio engages with clients

Work in close partnership with creative leadership on meaningful brand work, design-led work

Help protect both creative excellence and business sustainability

Join a design-led agency with a strong national reputation

Contribute to the studio’s next phase of growth

In-studio collaboration with talented creative, strategy, and account teams

Location Vancouver, BC — in-studio

Compensation $110K + base salary based on experience

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Apply on Kit Job: kitjob.ca/job/2g8ty6

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