Apply on Kit Job: kitjob.ca/job/2g8te7

Drive customer value as a Customer Success Portfolio Manager overseeing a high-volume client base. Engage with up to 75 SMB customers to ensure retention, growth, and effective use of our platform.

This pivotal role focuses on relationship management and renewal cycles for small and digitally supported businesses. The ideal candidate thrives in a rapid-paced, evolving environment, balancing operational efficiency and strong communication. Own the customer journey from onboarding to renewal, ensuring clients derive maximum value from their investment.

Key Responsibilities:



• Own success for a portfolio of 75 customers • Drive customer engagement to elevate retention • Monitor account health and usage metrics • Manage proactive renewal conversations effectively • Identify growth opportunities within customer accounts

Requirements: • 1–3 years in Customer Success or Account Management • Experience in managing multiple customer relationships • Strong communication and organizational skills • Ability to manage a high-volume customer portfolio • Data-driven mindset for interpreting customer signals

Make a significant impact in customer success by managing relationships, driving value, and navigating renewals effectively. #J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2g8te7

📌 Customer Success Portfolio Manager (Toronto)
🏢 Totango
📍 Toronto