Become a pivotal part of our team as a Bilingual Collections Officer, dedicated to resolving accounts while ensuring client confidentiality and satisfaction. Your negotiation and problem-solving skills will shine in this remote role.
With 1–3 years of experience in collections—preferably in mortgages—you will manage a variety of delinquent accounts. Your bilingual capabilities are essential for connecting with clients across various regions. This role not only allows you to analyze financial statuses but also to create tailored repayment solutions that align with company policies.
Key Responsibilities:
• Conduct full cycle collections for delinquent accounts • Negotiate tailored repayment solutions effectively • Review and assess financial documents for clients • Maintain detailed records of collection efforts • Address escalated client concerns tactfully
Requirements: • 1–3 years of previous collections experience needed • Fully bilingual in English and French required • Strong interpretive and analytic skills • Ability to handle demanding client interactions • Effective multitasking in a dynamic environment
As a bilingual qualified, you will harness your skills to enhance financial outcomes for clients, enriching both your experience and their journey. #J-18808-Ljbffr
Apply on Kit Job: kitjob.ca/job/2g8tdk
📌 Collections Officer: Bilingual Role Focused on Customer Solutions Remotely (Quebec City)
🏢 Manulife
📍 Quebec City
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