Apply on Kit Job: kitjob.ca/job/2g8t85

Join an IT support team as a dedicated Service Desk Analyst in a agile environment. Deliver top-notch technical assistance to users while leveraging skills in Microsoft 365 and Azure.
This role focuses on providing reliable support in Toronto, requiring at least four years in technical assistance. You will troubleshoot hardware and software issues, manage incidents through ServiceNow, and support collaboration platforms like Microsoft Teams and SharePoint. The position emphasizes effective communication and problem-solving for enhanced user experience.
Key Responsibilities:
• Serve as primary contact for technical inquiries
• Troubleshoot hardware, software, and workplace technologies
• Log and track incidents accurately in ServiceNow
• Support Microsoft Teams and Exchange Online
• Manage permissions in SharePoint
Requirements:
• 4+ years of technical assistance experience
• 2+ years working with Azure
• 2+ years supporting Microsoft collaboration tools
• 2+ years with Microsoft 365 environments
• 1+ year experience using ServiceNow
Utilize your service desk expertise to enhance technical support and user satisfaction effectively.
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Apply on Kit Job: kitjob.ca/job/2g8t85

📌 Level 1/2 Service Desk Analyst (Vancouver)
🏢 Hire DigITalent
📍 Vancouver