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Manulife Insurance business unit is a leading provider of insurance solutions that address the diverse financial needs of Canadian families. Working with independent financial advisors across the country, we offer a suite of innovative wealth and protection solutions.

Position Responsibilities

- Consistently provide exceptional service to customers and non-customers by demonstrating the highest level of professionalism, empathy, and active listening.
- Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders, endorsements; administer policy enhancements, premium waivers and other policy benefits.
- Document the claim file to ensure an accurate record of events that transpire in the claim handling process.
- Obtain proper file information and review with policy provisions to verify eligibility.
- Accurately maintain claim records on system to ensure accuracy of reserve calculations.
- Set up death claim notifications and file responses.
- Monitor team inbox for rush requests and delegate work as required.

Required Qualifications

- 1-2+ years’ experience adjudicating claims.
- Customer service oriented.
- Excellent interpersonal skills with strong oral and written communication abilities.
- Ability to respond constructively and decisively in high-pressure or emotional situations.
- Knowledge of government legislation and legal precedents including the Insurance Act or Quebec Civil Code; underwriting process knowledge is an asset.
- Ability to thrive in a high-energy culture.
- Continuous improvement mindset.
- Fully bilingual (French/English) and able to communicate in both languages to support clients outside Quebec.

Preferred Qualifications





- Strong analytical skills and ability to evaluate conflicting information from key sources to assess risk and make timely decisions.
- Adaptability and ability to stimulate change to achieve desired results.
- Resilience and drive toward objectives in the face of adversity.
- Solution-focused mindset and ability to own problems through to resolution.
- Exceptional time management skills to manage high volumes of cases within aggressive deadlines.

When You Join Our Team

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

Salary and Working Arrangement

Location: CAN, Quebec - Full Time Remote

Working Arrangement: Remote

Salary range: $52,650.00 CAD – $87,750.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary may vary depending on local market conditions and relevant factors such as knowledge, skills, qualifications, and experience. For locations outside the primary area, contact for the salary range.

Benefit Highlights

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision,



short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy benefits, and wellness benefits. Additional benefits include a retirement savings plan with employer matching, paid time off, statutory leave provisions, and employee/family assistance plans. For U.S.-based employees, additional paid time off provisions may apply. For more information, contact

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work setting that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used consistently with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

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Apply on Kit Job: kitjob.ca/job/2g8t4x

📌 Bilingual Life Claims Adjudicator (Quebec City)
🏢 Manulife
📍 Quebec City