Lead a national team as a Customer Service Supervisor, ensuring excellent service for both B2B and B2C customers. Drive service excellence and enhance communication for smooth operations across Canada.
In this supervisory role, you will coach a national customer service team to achieve service-level targets effectively. You will handle escalations related to delivery, order issues, and home-delivery challenges, collaborating closely with operations and delivery teams. Your ability to analyze service metrics will inform enhancements, ensuring accurate data across CRM, OMS, and delivery-tracking systems.
Key Responsibilities:
• Lead and coach a national customer service team
• Handle escalations for order and delivery issues
• Partner with operations for accurate fulfillment
• Analyze service metrics to recommend improvements
• Maintain accurate data across service systems
Requirements:
• 3–5+ years in customer service, logistics, or distribution
• 1–2+ years supervisory experience required
• Solid knowledge of fulfillment and delivery processes
• Excellent communication and problem-solving skills
• Ability to thrive in a multi-region environment
Shape a national service culture by leading a dedicated customer service team while enhancing communication with fulfillment and delivery partners.
#J-18808-Ljbffr
Apply on Kit Job: kitjob.ca/job/2g8t0l
📌 B andC Customer Service Supervisor (Mississauga)
🏢 Ceva Logistics
📍 Mississauga
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.