- Provides tool or process solutioning recommendations to customer, as needed;
- Performs operational administrative tasks, as needed;
- Configures and develops on the VAs instance of ServiceNow including routine changes or configuration adjustments as directed by the customer;
- Participates in Continual Service Improvement activities, as required by customer demands;
- Participates in the configuration of current applications or suites during planning, development, and rollout phases;
- Collaborates with other teammates in support of platform consistency and upgradability;
- Plans and manages meetings to solicit feedback from stakeholders, as needed;
- Participates in Agile and SAFe® ceremonies and produces deliverables associated with the goals to deliver value;
- Assists with report configuration and maintenance, as needed;
- Directly support the implementation of ServiceNow in the FedRAMP Cloud environment;
- Partner with leadership to maintain and drive towards an aggressive and sustainable ServiceNow implementation;
- Evaluate and work with the customer to define next phases of the ServiceNow roadmap;
- Prepare and execute ServiceNow Automated Test Framework (ATF) test cases and test scripts;
- Configure and maintain data integrations between ServiceNow and other systems;
- Perform system and integration testing with sample and live data, monitor health, usage and overall compliance of the application.
Requirements
- Experience developing test scripts and plans;
- Candidate must be able to handle a rapid paced workplace and multitask;
- Experience working on an agile team;
- LDAP/Active Directory knowledge;
- Minimum of 7 years hands-on experience developing, maintaining, and administering one or more ServiceNow instances is required;
- Familiarity with LAN rev or a comparable lifecycle management platform is a plus;
- Bachelor s degree in a Technical or Business field;
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features;
- Experience in a Managed Services environment;
- Working knowledge of configuration management and ITIL;
- Experience designing ServiceNow architecture, data designs, or overall solution architecture implementer on a mature installation;
- Demonstrated knowledge of service management processes, procedures and software, and including knowledge of ServiceNow;
- Demonstrated experience assisting with ServiceNow configuration and deployment;
- Effectively collaborate with other engineers remotely;
- Self-motivated and able to work autonomously.