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Overview AWS Global Services includes experts from across AWS who help customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise spans AWS partners, AWS Sovereign Clouds, international products, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts across dozens of countries to help customers achieve more with the AWS cloud.

Key Responsibilities The TAM role is not a direct troubleshooting support position; instead, you work with engineers and service teams to see issues through to resolution. You proactively help craft and execute strategies to drive customers’ adoption and use of AWS services, including EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer‑facing skills enable you to represent AWS within a customer’s environment, drive discussions with senior leadership regarding incidents, trade‑offs, support, and risk management.

Day in the Life You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep customers’ AWS environments operationally healthy. The close relationships you develop with customers will let you understand their business and technical challenges, and help them achieve maximum value from AWS. This position requires travel of 10% or more as needed.





Qualifications

5+ years of design, implementation, operations, or consulting with distributed applications experience

Bachelor’s degree in Computer Science, Math, or a related field

Experience with operational parameters and troubleshooting in at least two of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or application development in distributed systems environments

Experience in a 24x7 operational services or support environment

Experience in an internal enterprise or external customer‑facing environment as a technical lead

Understanding of the AWS Well‑Architected Framework pillars and ability to apply them to existing or new customer architecture and solutions

Qualified oral and written communication skills, presenting to executive audiences

Knowledge of AWS Connect Service at L200 level

Practical knowledge of 5G network architecture and call‑flows and experience troubleshooting 5G networks

Networking experience (DNS, IPsec, BGP, VPN, Load Balancing)

Experience with AWS services and/or other cloud offerings

Compensation CAN, BC, Vancouver - 126,000.00 - 210,400.00 CAD annually

CAN, ON, Toronto - 126,000.00 - 210,400.00 CAD annually

CAN, QC, Montreal - 126,000.00 - 210,400.00 CAD annually

Equal Employment Opportunity Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Apply on Kit Job: kitjob.ca/job/2g8sov

📌 Senior Technical Account Manager, AWS Enterprise Support, Strategic Industries, Telco (Toronto)
🏢 Amazon
📍 Toronto