Transform client interactions as a Customer Service Manager dedicated to enhancing customer experiences within a dynamic hybrid setting. Leverage your skills in leadership and problem-solving to drive success in customer service operations.
In this key role, you will lead the customer service function for the Door Division, managing proactive communications and facilitating team performance. Your efforts will focus on maintaining account retention, driving revenue growth, and ensuring that customer satisfaction remains paramount. Empower your team to adopt a growth-oriented mindset while optimizing service delivery and operational processes.
Key Responsibilities:
• Lead customer service operations across regional teams
• Foster proactive communication for customer satisfaction
• Drive revenue growth through strategic upselling
• Implement process improvements for efficiency
• Monitor and report on service performance metrics
Requirements:
• 3+ years of experience in logistics or customer service
• Leadership experience with proven results
• Degree in Business or related field preferred
• Knowledge of TMS and MS Office skills
• Comfortable working in a hybrid environment
Utilize your expertise to reshape customer service excellence, driving a team-oriented culture that thrives on delivering outstanding client care.
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Apply on Kit Job: kitjob.ca/job/2g8so1
📌 Innovative Customer Service Manager Elevating Client Experience and Growth (Mississauga)
🏢 Seaport Group
📍 Mississauga
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