Shape servicing operations as a Strategy Lead. Spearhead scalable programs, enhance compliance, and improve customer experiences in a dynamic, remote-first environment.
In this leadership role, you will establish transparent direction for operational strategies within the enablement organization. Your responsibilities include managing a portfolio of initiatives and fostering collaboration across product, engineering, and compliance teams. Build high-performing teams while tracking progress against measurable business outcomes, ensuring all projects align with regulatory standards.
Key Responsibilities:
• Own program delivery and team performance
• Develop strategic roadmaps and execution plans
• Mentor and grow a results-driven operations team
• Foster cross-functional alignment with stakeholders
• Lead risk management and issue resolution
Requirements:
• 6+ years in program management or operations
• 2+ years in fintech team management
• Knowledge of financial regulations and compliance
• Lean Six Sigma or equivalent certification preferred
• Proven record in delivering cross-functional initiatives
Drive impactful operational strategies to ensure quality service and compliance while enhancing team capabilities and customer experiences.
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