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UX Researcher (with Solid Product Sense)Employment Type: Full-timeAbout WowNow WowNow is an AI-driven, distributed manufacturing platform that brings personalized creation closer to consumers. By combining intelligent software with CNC processing and UV printing, WowNow enables on‑demand, localized production across retail, events, and partner locations.As our core product development team is based overseas, building a localized, intuitive product experience for global users is critical.Role Overview The UX Researcher (with strong product sense) serves as the voice of overseas users in WowNow’s product development process.This role focuses on user research, usability testing, and UX localization, with a strong emphasis on turning insights into actionable product recommendations.You will work closely with overseas users, operations teams, and business partners, while collaborating with China‑based product, design, and engineering teams.This role is ideal for someone who not only understands how to find user problems, but also understands how products are built and shipped.Key ResponsibilitiesIdentify gaps between existing product design and local user expectationsEvaluate UI/UX flows for clarity, usability, and cultural relevanceRecommend UX improvements that are practical, prioritized, and aligned with product constraintsSupport localization beyond language, including workflows, interaction logic, and mental models2. User Research & InterviewsPlan and conduct user interviews with End consumers, Operators / agents, Retail staff and partnersGather qualitative insights on user needs, pain points, and behaviorsBuild and maintain user personas and core usage scenariosSynthesize research findings into clear, decision‑ready insights3. Usability Testing & ValidationDesign and execute usability testing for prototypes and live productsTest key user flows in real‑world environments (retail, events, kiosks)Identify usability issues and validate proposed improvementsSupport post‑launch validation to ensure UX changes deliver real impact4.



User Behavior & Data AnalysisAnalyze user behavior data to understand feature adoption and drop‑off pointsIdentify friction in onboarding, creation, and completion flowsPartner with product and engineering teams to define meaningful UX success metrics5. Cross‑Functional & Cross‑Border CollaborationClearly communicate research findings and UX recommendations to product and engineering teamsTranslate user insights into concrete, actionable product suggestionsSupport alignment across business, operations, product, and engineering stakeholdersQualifications3–7 years of experience in UX research, product research, or related rolesStrong foundation in qualitative research methods (interviews, usability testing)Demonstrated ability to influence product decisions through researchStrong product intuition and understanding of how software products are builtFluent in English; Mandarin Chinese is a strong plusComfortable working with distributed, cross‑cultural teamsNice to HaveExperience localizing products for overseas marketsExperience with hardware‑software integrated productsStartup or fast‑growing company experienceWhat Success Looks Like Overseas users can complete key product flows with minimal frictionUX issues are identified early and addressed before scalingProduct decisions are informed by real user behavior and insightsUX localization feels intentional, intuitive, and practicalWhy Join WowNow Shape the global product experience from an early stageHigh visibility and direct impact on product decisionsWork at the intersection of AI, manufacturing, and consumer experienceCollaborate with a fast‑moving, international product teamLori Vision Studio Inc (The Company) is committed to providing all employees with an equal and fair working and living environment free from intimidation, abuse, exploitation, or sexual assault. The Company prohibits discrimination against any employee based on race, color, ethnicity, religion, gender, age, sexual orientation, disability, or any other legally protected status in all labor practices, including hiring, promotion, compensation, and work assignments.#J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2g8sjl

📌 User Experience Researcher (Toronto)
🏢 Lori Vision Studio
📍 Toronto