Club Manager for Customer Experience (Winnipeg)

Club Manager for Customer Experience (Winnipeg)

19 Apr
|
Fit4Less
|
Winnipeg

19 Apr

Fit4Less

Winnipeg

Lead a dynamic team as a Club Manager focused on enhancing member experiences. Ensure a clean, friendly, and automated club atmosphere while achieving financial performance goals.
This managerial role combines team leadership with a focus on operational excellence. You'll manage a team of associates to deliver top-notch customer service and create a welcoming workplace. Responsibilities include monitoring cleanliness standards, resolving member complaints, and implementing action plans to improve operations and member satisfaction.
Key Responsibilities:
• Oversee daily club operations and cleanliness
• Train and develop associates for optimal performance
• Manage member concerns and resolve escalated issues
• Achieve financial targets and manage budgets
• Facilitate recruitment and onboarding processes
Requirements:
• High School Diploma required
• Proven leadership and training experience
• Strong customer service and communication skills
• Basic tech proficiency, including MS Office
• Ability to manage stress and multitask
Shape the member experience by enhancing service quality, managing a motivated team, and achieving operational excellence.
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📌 Club Manager for Customer Experience (Winnipeg)
🏢 Fit4Less
📍 Winnipeg

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