Empower teams as a Senior Implementation Manager focused on executing strategic initiatives. Juggle team dynamics, customer support, and process optimization in a vibrant SaaS organization.
This leadership role requires 8+ years of experience in Implementation or Customer Success. You will mentor and grow your team while handling high-level escalations and optimizing customer experiences through collaboration with various departments. Your data-driven approach will be essential for tracking and enhancing performance metrics.
Key Responsibilities: • Hire, mentor,
and enhance high-performing teams • Resolve customer escalations to maintain satisfaction • Optimize processes using a data-driven methodology • Align quarterly initiatives with business objectives • Continuously track and improve key performance metrics
Requirements: • 8+ years of leadership in Implementation or Customer Success • Proven experience with distributed teams management • Solid history in scaling teams and achieving SLAs • Data-driven approach to performance tracking • Exceptional communication and relationship skills
Lead transformative initiatives in customer implementation and set your team on a path to success within a forward-thinking SaaS environment. #J-18808-Ljbffr
Apply on Kit Job: kitjob.ca/job/2g8ryo
📌 Experienced Senior Implementation Manager to Empower Teams (Toronto)
🏢 Rippling
📍 Toronto
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