Apply on Kit Job: kitjob.ca/job/2g8r88

Become a key player as a Service Desk Analyst, providing 24/7 technical support across various environments. Ensure seamless customer experiences while quickly resolving issues and maintaining service quality.
As a hands-on analyst, you will act as the first contact point for clients, delivering critical tech support in data centers and cloud systems. Your role includes monitoring service health, troubleshooting, and escalating issues while collaborating with internal teams effectively. You will also manage documentation and contribute to improving service processes.
Key Responsibilities:
• Monitor systems across data centers and cloud environments
• Provide initial troubleshooting for client-reported technical issues
• Record tickets and maintain accurate documentation




• Collaborate with teams to enhance service quality
• Participate in major incident response coordination
Requirements:
• Post-secondary education in a computer-related field
• 1+ year of technical support experience
• Effective communication and customer service skills
• Basic knowledge of Windows and Linux servers
• Familiarity with networking troubleshooting tools
Utilize your technical skills to enhance customer service and support initiatives across essential operational frameworks.
#J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2g8r88

📌 Technical Support Service Desk Analyst (Ottawa)
🏢 Qu Data Centres
📍 Ottawa