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At Totango, we’re on a mission to help businesses grow by investing in their customers. Totango’s Customer Growth Platform is centered around the entire customer journey by providing a single source of truth for insights, health monitoring, cross‑functional collaboration, and workflow automations. Join us on our mission to help businesses thrive!

Who we are

Bias for action.

We don’t wait. We use good judgment, make decisions quickly, and keep things moving — even if that means learning by doing

Constructive dissent.

We speak up and debate ideas with respect. Once a decision is made, we align and move forward as a team.

Assume Positive intent.

We assume the best in each other. No politics, no blame — we are one team working toward a shared goal.

Clear communication.

We don’t rely on guesswork. We’re specific with our words and always make sure decisions are clearly understood.

Work > meetings.

Meetings help us get aligned, but the real work happens during focused time and with customers. We protect that time fiercely.

Nothing is sacred.

We’re not tied to how things were done before. We adapt fast, iterate often, and build what’s right for what’s next.

Overview Totango is looking for a

Portfolio Value Partner

to manage a high‑volume portfolio of SMB and digitally supported customers. This role is designed for someone who thrives in a fast‑paced environment and enjoys balancing

customer value, renewals, and operational scale.

The Portfolio Value Partner will own a portfolio of

up to 75 customers , ensuring they realize meaningful value from Totango while successfully navigating renewal cycles. This role is optimized for

high‑volume relationship management , where prioritization, efficiency, and strong communication are key.

We are also in a period of

rapid evolution and growth , which means the ideal candidate is someone who is energized by change. Processes will continue to evolve, playbooks will iterate, and this role will play an active part in helping shape how we scale customer success for our growing customer base.

If you enjoy

building, experimenting, and improving how things work ,



this role offers the opportunity to have a real impact.

Responsibilities

Own the success and value attainment of a portfolio of

up to 75 SMB and digitally supported customers

Help customers operationalize Totango to drive measurable improvements in customer retention, growth, and lifecycle management

Reinforce best practices and strategic use cases that help customers maximize the value of the platform

Monitor account health, engagement signals, and product usage to ensure customers are progressing toward value

Renewal Ownership

Own and manage the full renewal lifecycle

for all accounts within your portfolio

Drive proactive renewal conversations that reinforce business impact and platform value

Identify potential risks early and work cross‑functionally to mitigate them ahead of renewal

Maintain solid retention across a

high‑volume book of business

Manage a

high‑volume customer portfolio

through structured prioritization based on renewal timing, account health, and prospect signals

Engage customers on a

monthly or as‑needed cadence

depending on risk, value milestones, or renewal proximity

Maintain clear documentation of value attainment, risks, and renewal readiness

Growth & Expansion Support

Identify opportunities where customers could deepen their use of Totang

Surface expansion opportunities to the sales team when appropriate

Help customers identify new ways to operationalize Customer Success and Customer‑Led Growth strategies

Build & Iterate

Contribute to the evolution of our

scaled Customer Success mode

Help refine playbooks, engagement models, and renewal strategies as we continue to scale

Share feedback and insights from customers to help improve our approach to value realization





Ideal Candidate This role is ideal for someone who is energized by

volume, ownership, and building in an evolving environment.

You should be comfortable managing a large portfolio of customers while maintaining strong communication, organization, and prioritization.

You should also enjoy working in an environment where

things are improving and iterating quickly .

Qualifications

1–3 years experience in Customer Success, Account Management, or a similar customer‑facing role

Experience managing multiple customer relationships in a SaaS or technology environment

Strong communication and relationship management skills

Ability to prioritize and manage a

high‑volume portfolio of customers

Data‑driven mindset with the ability to interpret health signals and renewal indicators

Comfort working in a

fast‑moving environment where processes evolve

Traits That Will Make You Successful

Highly organized and operationally minded

Comfortable navigating change and ambiguity

Energized by building and improving systems

Customer‑centric with strong ownership over outcomes

Curious and proactive in identifying ways to create value

Compensation Your base pay is one part of your total compensation package and is determined within a range. The base salary for this role is from (For US Candidates: $70K – $80K with $75K/yr. being the midpoint; For Canadian Candidates: $75K – $85K CAD, with $80K being the midpoint) per year.

We take into account numerous factors in deciding on compensation, such as experience, job‑related skills, relevant education or training, and other business and organizational requirements. The salary range provided corresponds to the level at which this position has been defined.

Equal Opportunity Employer Totango is an equal opportunity employer, meaning that we do not discriminate based on race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. Diversity is more than just good intentions; we are committed to creating an inclusive environment for all employees.

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Apply on Kit Job: kitjob.ca/job/2g8r1r

📌 Portfolio Value Partner (Toronto)
🏢 Totango
📍 Toronto