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Job Summary

Optimum Communications, Inc. (NYSE: OPTU) is one of the largest broadband communications providers in the United States. As a member of the Consumer Product Management team, the Product Manager leads the strategy, lifecycle management, and operational issues for residential products such as broadband Internet, voice/home phone, Wi‑Fi, video, mobile, and value‑add services. The role delivers innovative solutions that attract new customers and retain existing subscribers.

Responsibilities

- Maximize the business value of the value‑add services products and portfolio to grow new customer relationships and/or maintain existing customers.
- Plan and execute product solutions that meet user needs, focusing on long‑term, sustainable, and profitable business.
- Act as the customer advocate, driving strategy and ensuring effective product‑market fit.
- Deliver on operational, customer experience, and financial KPIs, managing the lifecycle of product features.
- Research technological developments, trends, and competitor strengths and weaknesses.
- Create and validate new products through customer interviews, prototypes, and beta tests.
- Coordinate with cross‑functional teams to execute operational details of product launches or changes.
- Manage relationships with key vendors that provide device protection, repair, and technical support for personal electronics, smart home devices, and appliances.
- Identify potential communication challenges associated with product initiatives and ensure Care, Retail, and Sales representatives are informed.

Qualifications

- Minimum of 5 years of experience in product management or related fields such as consumer packaged goods, telecom, cable,



or technology.
- Bachelor’s degree required; MBA or relevant Master’s degree preferred.
- Engineering background or technical expertise appreciated but not required.
- Advanced knowledge of B2C telecommunications products and technologies preferred.
- Exceptional interpersonal, verbal, and written communication skills.
- Experience with broadband or smart home products is a plus.
- Strong analytical, problem‑solving, and time‑management skills.
- Demonstrated ability to facilitate communication and projects across cross‑functional teams.
- Experience with the lifecycle of product development and customer experience.
- Ability to manage operating expenses against budgets.
- Robust business acumen across product management, business development, vendor relationships, and marketing.
- Understanding of product fundamentals such as market share, profitability, and addressable market.
- Proven ability to manage multiple projects and work cross‑functionally.
- Experience managing third‑party partners is a plus.

Pay

The starting pay range for this position is $123,379.00 – $176,256.00 per year.

Equal Opportunity Employer

We are an Equal Opportunity Employer committed to recruiting, hiring, and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Other Information

Applicants must be authorized to work for any employer in the U.S. We do not provide visa sponsorship for employment.

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📌 Product Manager-VAS (Toronto)
🏢 Optimum
📍 Toronto