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Department: Education, Culture and Employment

This job opening is limited to residents living within 50 kilometres of Norman Wells NT.

Department Information

The Department of Education, Culture and Employment (ECE) provides the residents of the Northwest Territories with access to quality programs, services and support to assist them in making informed and productive choices for themselves and their families with regard to education, training, careers, employment and labour, child development, languages, culture and heritage.

Job Information

This position is the first point of contact for clients coming into the Centre. The Programs Administrator provides first level support to clients; conducts need assessments; screens program applications; provides general information and assists clients to explore and take advantage of ECE programs and services. The incumbent provides direct support to program areas when required and provides support for administrative and finance functions in the region.

The Program Administrator is required to work within regular deadlines and adjust competing priorities in the provision of services and supports to ensure that timely and effective assistance is offered to individuals, families, and communities in the region.

KNOWLEDGE, SKILLS AND ABILITIES

- Ability to gain and apply knowledge of Income Security Programs including those administered by ECE, other GNWT Departments, other Governments, and agencies.




- Knowledge of and/or the ability to acquire knowledge of Departmental programs and services, as well as other funding sources such as Employment Insurance (EI), various Pension Plans, Income Tax, and the Canada Child Benefit.
- Knowledge of and/or the ability to acquire knowledge of the different community based agencies and resources available to appropriately refer clients.
- Ability to acquire and utilize knowledge of financial systems and accounting practices, and file management systems.
- Computer skills, including familiarity with Windows-based programs, word processing, spreadsheets, communications software and basic trouble‑shooting.
- Decision‑making, problem‑solving, planning, time management, calculating, record‑keeping and report‑writing skills.
- Ability to exercise self‑control in challenging situations.
- Information seeking, teamwork and cooperation, relationship building, and adaptability skills.

Typically, the above qualifications would be attained by:

A Certificate in Social Sciences or Business Administration, one (1) year of experience in a customer service or administrative environment.

Equivalent combinations of education and experience will be considered.

Additional Requirements

A valid Class 5 Driver’s License is a mandatory requirement.

The incumbent must be able to successfully complete the Income Security Statutory Training and CMAS Training within an established timeframe (1-3 months).

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📌 Programs Administrator (Norman Wells)
🏢 Government of Northwest Territories
📍 Norman Wells