Apply on Kit Job: kitjob.ca/job/2g8paw

Who Are We?

UniUni is a international leader in last-mile logistics, delivering tens of millions of parcels annually across Canada and rapidly expanding in the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offer fast, economical, and reliable services to local, domestic, and international e-commerce clients.

我们是谁？

UniUni是尾程派送物流领域的国际领导者，每年在加拿大境内递送上千万件包裹，并正在美国市场快速扩张。公司成立于2019年，凭借技术驱动的创新模式和众包配送解决方案，为本地、国内及国际电商客户提供快捷、经济且可靠的物流服务。

What Do We Offer?

At UniUni, we provide exciting opportunities for our employees to grow and achieve their career goals. We value both lateral moves and vertical promotions, believing that every role should help develop your skills, broaden your experience, and build a fulfilling career. If you are ready to join UniUni’s dynamic team—working hard while enjoying the process—we invite you to apply and become part of our success story.

我们提供什么？

在UniUni，我们为员工提供激动人心的职业发展机会，既重视横向的业务拓展也关注纵向的职位晋升。我们坚信每个岗位都应该成为您提升专业技能、积累行业经验、成就职业理想的成长平台。如果您渴望加入这个充满活力的团队，在高效工作中收获成就感，欢迎申请加入我们！

Key Responsibilities:

• Understand customers’ business needs and follow defined procedures and metrics to ensure service excellence.

• Build and maintain strong relationships with customers and internal teams.

• Proactively identify and resolve operational issues.

• Respond to customer inquiries and tickets promptly and effectively.

• Accurately diagnose issues and provide appropriate solutions.

• Ensure timely resolution of all customer requests and issues.

• Track parcel status, maintain detailed records,



and follow up to ensure complete resolution.

• Generate reports to enhance workflow and improve efficiency.

• Utilize Excel for data analysis and reporting to support operational decision-making.

主要职责：

• 深度理解客户业务需求，严格遵循服务流程和指标要求，确保卓越的服务品质

• 搭建并维护客户与内部团队的良好合作关系

• 主动发现并系统性解决运营环节问题

• 高效响应客户咨询及服务请求

• 精准诊断问题并提供针对性解决方案

• 确保所有客户需求在规定时效内闭环处理

• 实时追踪包裹状态，完善服务记录并跟进至最终解决

• 通过数据分析优化服务流程，定期生成改进报告

• 熟练运用Excel进行数据建模分析，支持运营决策

Requirements:

• Strong organizational and time management skills.

• Analytical mindset with the ability to interpret and act on data.

• Fluent in spoken and written English and Mandarin.

• Excellent communication and interpersonal skills, with the ability to build strong working relationships.

• Strong customer service orientation and problem-solving skills.

• Ability to adapt to a fast-paced environment and manage multiple tasks efficiently.

• Proactive approach to learning and continuous improvement.

• Experience in supply chain management or e-commerce logistics is a plus.

• Robust teamwork mindset, prioritizing collective success over individual achievement.

• Experience in stakeholder management is an advantage.

任职要求：

• 出色的多任务处理和时间管理能力

• 具备数据敏感度和商业分析思维

• 中英文流利（普通话听说读写俱佳）

• 卓越的沟通技巧和跨部门协作能力

• 以客户为中心的服务意识和问题解决能力

• 适应快节奏工作环境，高效执行多项任务

• 持续学习意愿和自主提升动力

• 有供应链管理或电商物流经验者优先

• 具备团队协作精神，重视集体成就高于个人表现

• 具有利益相关方管理经验者优先考虑

Apply on Kit Job: kitjob.ca/job/2g8paw

📌 Customer Success Specialist 客户成功专员 - UniUni (Moncton)
🏢 UNIUNI
📍 Moncton