Apply on Kit Job: kitjob.ca/job/2g8p50

Remote role

Engagement length 6 months; would be looking for someone to start asap.

Title: Senior Developer/ CCaaS Consultant

Responsibilities:

- Lead the technical design and implementation of Amazon Connect call flows, routing, IVR/IVA, and integrations.
- Plan and execute migration from Genesys (on-prem or cloud) to Amazon Connect, including discovery, mapping, cutover, and stabilization.
- Build and integrate AWS services (Lambda, Lex, DynamoDB, S3, Kinesis, Step Functions, CloudWatch) for contact center functionality.
- Develop and maintain APIs and CTI/CRM integrations (e.g., Salesforce, ServiceNow), including real-time and historical reporting.
- Implement security, compliance, and governance best practices (IAM, encryption, data retention, PII handling).
- Set up CI/CD pipelines and infrastructure-as-code (CloudFormation/Terraform) for repeatable deployments.
- Troubleshoot complex telephony and application issues; lead incident response and root cause analysis.
- Create documentation, runbooks, and knowledge transfer materials; mentor junior team members.
- Collaborate with stakeholders (operations, product, networking, security) and manage change/release activities.




- Monitor performance and optimize cost, reliability, and customer experience post-migration.

Required Qualifications:

- 6–10+ years of software development experience with 3+ years focused on Amazon Connect solutions.
- Proven hands-on experience migrating from Genesys (PureCloud/Cloud, Engage) to Amazon Connect or similar contact center migrations.
- Strong programming skills in at least one: Node.js, Python, or Java; proficiency with RESTful APIs and event-driven patterns.
- Deep understanding of contact center concepts: call flows, skills-based routing, IVR, CTI, screen pops, recording, reporting.
- Telephony fundamentals: SIP, RTP, codecs, number provisioning, carrier routing, and call quality troubleshooting.
- AWS proficiency across Lambda, Lex, DynamoDB, S3, Kinesis/Streams, EventBridge, CloudWatch, and IAM.
- Experience with CI/CD (CodePipeline/GitHub Actions/Azure DevOps), source control (Git), and IaC (CloudFormation/Terraform).
- Solid analytical, communication, and stakeholder management skills; ability to lead cross-functional initiatives.

Apply on Kit Job: kitjob.ca/job/2g8p50

📌 CCaaS Consultant (Chilliwack)
🏢 Quality IT Resourcing
📍 Chilliwack