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Job Summary

Account Executive I is responsible for proactive maintenance and revenue growth of current WM customers within a book‑of‑business, ensuring that all assigned customers have signed service agreements, in initial term and on file.

Essential Duties and Responsibilities

- Increase account penetration with strategic product sales
- Communicate proactively with all customers quarterly, to strengthen and expand relationships
- Persuade current customers to sign written agreements by providing ongoing education of contract details and use of robust negotiation skills
- Update and renew customer service agreements
- Resolve service escalations within the defined territory
- Generate revenue growth by utilizing consultative selling skills in conjunction with value propositions
- Communicate rates, fees and service strategies with conviction
- Understand and use customer incentives and concessions within appropriate profit targets and level of authority
- Establish and maintain a high level of customer satisfaction
- Communicate and collaborate with the Inside Sales Manager to resolve customer issues
- Align Waste Management products and services with customer needs
- Engage additional WM business opportunities – referring internally as appropriate
- Use WM sales productivity software tools accurately and consistently (i.e., Customer Relationship Management and Pricing Tools)
- Propose customer solutions that are compliant with appropriate local, state and federal regulations

Qualifications

Required Qualifications

- High School Diploma or GED (accredited)




- 3 years of relevant work experience in non‑consumer based industry sales (in addition to education requirement)
- 1 year internal requirements include 12‑months proven success in a position involving customer interaction

Preferred Qualifications

- CRM Knowledge (Salesforce)

Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

- Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

The expected base pay range for this hybrid office position is $53,000 - $61,500. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. This position is for an existing vacancy. In addition, this position is eligible for commission. This role is designated as Hybrid and will follow the WM Office Policy requiring in‑office work and an option to work remotely one day per week.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

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Apply on Kit Job: kitjob.ca/job/2g8p2y

📌 Account Executive (Calgary)
🏢 WM
📍 Calgary