Apply on Kit Job: kitjob.ca/job/2g8ovy

The Facility Ambassador delivers exceptional client experiences through proactive engagement and hospitality-focused service across designated properties. This client-facing role strengthens partnerships between JLL, service providers, and clients while showcasing your interpersonal talents and service excellence. The ideal candidate combines hospitality passion with relationship-building expertise to elevate both service delivery and professional capabilities. What You'll Do Serve as first contact for all client inquiries and feedback, respond to requests within one business day with personal follow-up, and build lasting relationships with employees and guests through hospitality-focused service Maintain visible presence with minimum two hours daily in reception and floor walks, manage workspace readiness including conference rooms, pantries, and common areas, and arrange catering and special event setups Conduct regular service assessments to ensure compliance with agreements and standards, anticipate needs to deliver intuitive service that exceeds expectations, and support continuous improvement through best practice sharing and innovation Identify and escalate potential risks to prevent operational disruptions, coordinate with facilities management for work orders and day-to-day issues, and distribute landlord notices to appropriate stakeholders Partner with service providers, security, vendors and landlords as needed,



and collaborate across all business lines for integrated service delivery Guide employees on effective use of workplace resources and technology while enhancing overall workplace experience Contribute to data collection and reporting aligned with client objectives, and perform additional duties as required What You Bring Bachelor’s degree or equivalent 3 – 5 years’ prior experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred Exceptional customer service skills with a passion for hospitality Highly team-oriented with strong interpersonal skills and track record of excellent internal and external customer service Ability to work independently – strong prioritization and time management skills, with an ability to manage multiple priorities and deliver results in a fast-paced environment Excellent verbal and written communication skills with the ability to communicate professionally Proficient skills in Microsoft Office Suite. (Excel, Word, PowerPoint, Visio, and Outlook) What's In It For You Join an industry leader and shape the future of commercial real estate Deep investment in cutting-edge technology to power your work Comprehensive and competitive benefits plan A supportive, caring and diverse work environment designed for your growth and well-being

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Apply on Kit Job: kitjob.ca/job/2g8ovy

📌 Facilities Ambassador (Toronto)
🏢 JLL
📍 Toronto