Elevate service delivery as a ServiceNow Consultant specializing in ITSM. Your role will involve system optimization, stakeholder collaboration, and maintaining best practices across the platform.
As a key member in the analysis and support of the ServiceNow platform, you will translate business operational needs into technical requirements. This position combines problem-solving and strong communication skills to ensure effective IT service management processes while maintaining data quality and integrity across modules.
Key Responsibilities: • Translate operational needs into functional ServiceNow requirements • Customize and maintain ServiceNow configurations • Develop reports on key performance indicators • Provide level 2 and 3 support for users • Participate in user acceptance testing for enhancements
Requirements: • University degree in a relevant discipline • Proven experience with ServiceNow or similar platforms • Strong analytical skills for operational data interpretation • Knowledge of ITIL processes • Excellent collaboration abilities
Utilize your ServiceNow expertise to enhance IT service management capabilities and deliver high-quality solutions for stakeholders. #J-18808-Ljbffr
Apply on Kit Job: kitjob.ca/job/2g8osd
📌 ServiceNow Platform Optimization Consultant (Quebec City)
🏢 Bell Canada
📍 Quebec City
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