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Join the newest addition to the WNBA family as we bring qualified women’s basketball to Canada! The Toronto Tempo is the WNBA’s 14th franchise and first Canadian team set to tip off in May 2026. We are a team that unites and inspires everyone through our core values of integrity, growth, and joy. Our team is dedicated to fostering a culture of excellence both on and off the court. We are committed to empowering our players, engaging our fans, and making a positive impact in our community.

Account Coordinator, Ticket Sales & Service

This part‑time role (30 hours per week, May–October 2026) supports ticket sales for Toronto Tempo games and events. The Coordinator works closely with the Sales & Service team to execute ticket sales and group strategies, engage potential customers, and ensure a high level of customer satisfaction, focusing on generating new sales and meeting targets.

Job Duties and Responsibilities

Ticket Sales Strategy & Execution

- Support the development and execution of membership servicing and group sales strategies.
- Support daily inbound and outbound activities, meeting individual sales targets provided by the Manager.
- Promote special offers and upsell opportunities to clients to achieve sales goals.
- Identify and engage potential customers through phone calls, emails, events, and in‑person meetings.
- Assist the Sales team with execution of game‑day group sales activations.
- Attend all home games during the season to support ticket sale execution processes.

Customer Service & Member Experience

- Provide exceptional customer service to ticket buyers,



ensuring a positive experience from initial contact through game day.
- Address customer inquiries and resolve ticketing issues in a timely and professional manner.

Reporting & Data Analysis

- Maintain accurate record keeping of all inbound and outbound activities within the CRM system.
- Provide feedback and recommendations to the Manager based on customer interactions and sales data.

Cross‑Functional Collaboration

- Support the Manager in aligning sales efforts with broader team initiatives.
- Work with the Tempo Operations Team to ensure smooth execution of ticketing and group sales activations on game days.

Qualifications / Requirements

- Bachelor’s degree in Business, Marketing, Sports Management, or related field (asset, not required).
- Experience in sales or customer service roles (asset).
- Ticket sales or revenue generation experience in sports or entertainment, preferably professional sports (asset).
- Proven track record of meeting or exceeding revenue targets (asset).
- Strong understanding of ticketing systems and technology such as Ticketmaster, AXS, or similar platforms (asset).
- Excellent communication, negotiation, and interpersonal skills.
- Passion for women’s sports and commitment to creating an exceptional fan experience.




- Must be able to work weeknights, evenings, and weekends in season to support game days.
- Confidentiality – ability to maintain discretion.
- Adaptability – flexibility, positive demeanor, handles conflicting priorities.
- Organization – can plan and schedule activities and workload optimally.
- Proactivity – anticipates multiple outcomes and acts to prevent problems.
- Communication – strong listening, oral, and written skills; telephone and email.
- Service‑driven – interacts positively with executives, clients, customers, guests, and peers.
- Business acumen – understands business needs of end users and anticipates requirements.
- Team player – contributes well to group work and can work independently when needed.
- Judgment – makes reasonable decisions and when needed refers issues to appropriate person.

Benefits

- Salary: $750 CAD per week.
- Be part of the historic launch of the first WNBA team in Canada.
- Work in a dynamic and supportive environment with opportunities for growth and development.
- Opportunity to make a significant impact on the growth of women’s sports in Canada and contribute to the legacy of the Toronto Tempo.

Toronto Tempo is an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, age, national origin, disability, protected status, gender identity or any other factor protected by applicable laws.

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Apply on Kit Job: kitjob.ca/job/2g8op9

📌 Account Coordinator, Ticket Sales & Service (Part Time) (Toronto)
🏢 Toronto Tempo
📍 Toronto