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Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading‑edge technology. We drive large‑scale, complex, and high‑visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast.

Who We Are Looking For

Rogers together with Comwave is looking for a highly motivated full‑time Voice and Video Operations II in our Service Operations team. The role is responsible for the operation and maintenance of our Voice and IPTV Services supporting both internal and external customers. Comwave will provide training on technologies as required.

What You Will Be Doing

- Operate Voice and IPTV networking environment by implementing configuration, executing installation, enforcing system standards for Voice Core and Edge, SS7 and TDM Network, IPTV Content (Aggregation & Delivery) Network, Headend and Middleware including Core Network, Access Network, Distribution Network and Viewing Devices.
- Provide Level 2 Support to all front‑line teams, Network Operations Centre, Business & Residential Technical Support for all Comwave services, including complex single user cases and network‑wide issues.
- Update job knowledge by participating in educational opportunities, reading skilled publications, maintaining personal networks, and participating in professional organizations.
- Share a 24/7 weekly on‑call rotation with Network Administrators (1 week on, 5 weeks off).
- Share a weekly planned overnight maintenance duty with Network Administrators (1 week on, 5 weeks off).
- Work closely with the System, Voice, IPTV and Network Engineering teams on service delivery projects such as system deployment, configuration, monitoring, and documentation.
- Work closely with commercial vendors and carriers for escalating service, application and configuration related issues/questions.
- Provide ongoing training documentation and hands‑on guidance for alert handling procedures to Network Operations teams.
- Assist in the provisioning of complex services for Wholesale/Business clients.




- Provide root cause analysis for all network‑wide events that affect IPTV and Voice service uptime.
- Escalate design‑level related issues with encouraged solutions to engineering teams to improve overall service delivery.
- Upgrade network by conferring with vendors; developing, testing, evaluating, and installing enhancements.

What You Bring

- Experience working with Voice products in a large enterprise or service provider environment (Metaswitch, Broadsoft, Ribbon/Genband, Oracle Acme Packet, AudioCodes, Sonus, Cisco, etc.).
- Experience working with IPTV products in a large enterprise or service provider environment (IPTV Head‑ends, Set‑top‑boxes, DRM, CDN, etc.).
- Knowledge of Video and Audio delivery technologies such as HLS or DASH; troubleshoot and diagnose IPTV services.
- Working knowledge of diagnosing IPTV and Multicast related issues using Wireshark/Tshark, Netflow, IPTV Monitoring systems.
- Experience with Network Monitoring systems to diagnose incidents or chronic problems.
- Working knowledge of diagnosing network related issues using Wireshark/Tshark.
- Working knowledge in VoIP/Voice protocols including SIP, SS7, SIGTRAN, Megaco, RTP, etc.
- Experience with Microsoft Teams and Office 365 environment and MS Teams Direct Routing.
- Experience with Cisco WebEx for Broadworks and WebEx Control Hub.
- Experience with optical equipment and lighting dark fiber an asset.
- Understanding of networking requirements for VoIP/Video and Home Internet users.
- Able to work in a very fast‑paced environment and make significant contributions individually and as part of a team.
- Able to learn and adapt to new services, systems, and technologies in an ever‑growing technical infrastructure.
- Certified in Voice/IPTV domain; or equivalent experience preferred.

What’s In It For You

- Competitive salary & annual bonus
- Competitive & flexible health and dental benefits; pension plan, RRSP,



TFSA, and Stock matching programs.
- Discounts: up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
- Paid time off for volunteering
- Company matching contributions to charities you support
- Growth & Development Opportunities
- My Path self‑driven career development program
- Rogers First priority in applying to internal roles of interest

- Our commitment to the environment and diversity

- Work for an organization committed to environmental protection
- Strong commitment to diversity and inclusion with employee resource groups supporting equity‑deserving groups, including People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities, and Women. We all bring something different, and we know what makes us different makes us great.

To Protect Our People, Brand and Assets

A pre‑employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and driver abstract may be required depending on the role.

Schedule: Full time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location: 61 Wildcat Road (7883), Toronto, ON

Travel Requirements: Up to 10%

Background Checks Required: Criminal Record and Credit Check

Posting Category/Function: Technology & Systems Administration

Requisition ID:

We work with our candidates who are experiencing a disability throughout the recruitment process to ensure they have what they need to be at their best.

At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating different perspectives, and working toward creating environments that empower our people to bring their whole selves to work. Everyone who applies will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation.

Please visit the Recruitment Process FAQ.

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Apply on Kit Job: kitjob.ca/job/2g8olj

📌 Voice & Video System Admin II (Toronto)
🏢 Rogers Communications
📍 Toronto