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IT – Toronto, ON

JOB TYPE

Full Time, Salary

Position Summary:

Primaris REIT is currently hiring a dedicated and enthusiastic Specialist, Information & Operation Technology to join our team at our Head Office in Toronto, ON. If you have experience supporting base building systems including physical security platforms, building automation systems, network, telecommunications infrastructure and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you!

Vacancy Status: New Role

Role:

As the Specialist, Information & Operation Technology, you will ensure reliable, efficient, and secure operation of building technologies while providing Level 1 and Level 2 user support for operational systems and related infrastructure.

- Support and maintain Building Automation Systems (BAS) and control networks (e.g., BACnet, Modbus)
- Provide technical support for security camera systems & video management, access control, intercom, and other building security systems
- Manage OT-related network infrastructure including VLAN segmentation, PoE switching, structured cabling, Wi-Fi, and remote connectivity
- Troubleshoot hardware, system, and network issues across multiple properties

User Support (Level 1 & Level 2):

- Provide Level 1 intake, triage, and resolution of OT-related incidents and service requests
- Escalate and manage Level 2 technical issues involving connectivity, configuration, and hardware troubleshooting
- Support property management and facilities teams with system access, account management, and basic end-user training
- Document incidents and resolutions while coordinating with Level 3 resources and vendors as required
- Assist with onboarding, commissioning, and integration of new building technologies
- Apply corporate security standards including secure remote access, segmentation, and patch/firmware lifecycle practices
- Coordinate vendors and telecom carriers for installations, maintenance, and escalations
- Maintain documentation including network diagrams, system inventories, and technical procedures
- Participate in incident response activities related to building technology systems
- Contribute to service improvement initiatives through documentation, standardization, and process refinement

Requirements:

To excel in this role, we are looking for candidates who demonstrate accountability, technical expertise, strong prioritization and time management skills, as well as a service-oriented approach in supporting multiple building environments

If this chance sounds interesting to you, you are likely to have the following attributes:

- Bachelor’s degree in Information Systems, Computer Science,



or a related field; or equivalent combination of education and experience
- 4–8+ years of experience in IT infrastructure, networking, operational technology, or building systems support
- Experience providing Level 1 and Level 2 technical support in a multi-site environment
- Strong knowledge of TCP/IP networking, VLANs, routing, and switching
- Understanding of IT/OT security principles including least privilege, network segmentation, and secure remote access
- Experience supporting building automation, access control, or IP-based security systems
- Experience coordinating telecom providers and third-party vendors
- Strong communication skills and ability to support non-technical stakeholders
- Bilingualism (English/French) is considered an asset
- Ability to travel to properties within the portfolio as required
- Valid G Class driver’s license (or ability to travel independently between sites)
- Ability to lift and move equipment (up to approximately 50 lbs.)
- Comfortable working at heights and on ladders as required
- Ability to perform hands-on installation and troubleshooting in mechanical, electrical, and equipment room environments
- Occasional after-hours work

Join us and play a vital role in providing outstanding experience for our valued customers and tenants. We are seeking individuals with a positive attitude, excellent communication skills, and a strong commitment to ensuring customer satisfaction.

Compensation:

At Primaris, we believe in rewarding talent with competitive wages and total compensation package. Your compensation is thoughtfully determined based on factors such as location, job level, relevant education or training, experience, knowledge, skills, and abilities, while ensuring internal equity and alignment with market data.

Expected Salary Range: CAD $80,000 – $100,000

Please note: This is the expected range for the position however, it should not discourage you from applying. If you believe you’re a strong fit for the role, we encourage you to submit your application regardless of salary expectations.

Beyond salary, our total rewards approach reflects our commitment to recognizing your contributions and supporting your growth.

AI Use & Accommodation:

To manage the large volume of applications,



AI may be used in the recruitment process. If your qualifications align with the requirements of this role, you may be contacted for next steps.

Primaris REIT is an equal opportunity employer, committed to providing fair recruitment and employment practices to all employees and applicants. If you require accommodation for this role, please contact .

Competencies:

- Accountability & Ownership: Demonstrates responsibility for outcomes by taking ownership of tasks, following through on commitments, and proactively addressing challenges.
- Analytical Problem Solving: Applies strong troubleshooting and analytical skills to identify root causes, evaluate options, and implement effective solutions.
- Professional Communication: Communicates clearly, respectfully, and professionally across diverse audiences, both verbally and in writing.
- Collaboration & Service Orientation: Works effectively with others in a collaborative, service focused manner, building positive relationships and supporting organizational goals.
- Organization & Attention to Detail: Maintains a high level of organization and accuracy, managing multiple priorities while ensuring details are thoroughly addressed.

Values:

- Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
- Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
- Integrity: Do the right thing, deliver on commitments and admit mistakes
- Teamwork: Work together as one team toward common goals
- Accountability: Hold yourself and others accountable for decisions and results

Next Steps:

If you are ready to embark on a rewarding career in the exciting world of real estate, we would love to hear from you!

We appreciate all applications and will only contact those selected for an interview.

Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact .

Primaris REIT is Canada’s leading enclosed shopping centre-focused real estate investment trust. We own and operate a portfolio of 14.5 million square feet of dominant enclosed shopping centres valued at approximately $5 billion at Primaris’ share. Our vision is to champion and elevate retail for Canadians by creating an exceptional experience for our customers while maintaining a strong presence in the industry.

Apply on Kit Job: kitjob.ca/job/2g8o3d

📌 Specialist, Information & Operation Technology - toronto
🏢 Primaris REIT
📍 Toronto