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* Ensures successful deployment of all code delivered by the Vendors to the Fidelity Clearing Canada development and production environments as they relate to the provision of services, the development of customizations and hosting services by the vendor to FCC* Ensures all Vendor SDLC deliverables (scope/release documents, test notes, etc) are received on a timely basis and meet standards as defined in the Service Level Agreement (SLA) or as otherwise agreed between vendor and FCC.* Coordinates with appropriate FCC business units for each deliverable to (a) identify and schedule testing resources, (b) identify environmental set up requirements, (c) ensure successful completion of QA and UAT, (d) obtain sign off from business sponsors for acceptance to production environments, (e) ensure proper integration into production environments including deployment validation and authorization to the Vendor of acceptance, (f) ensure proper front office communication has been provided and (g) ensure back office training considerations are accounted for where required.* Creates, maintains and provides appropriate matrix to ensure all appropriate documentation is easily retrievable for FCC business units.* Maintains appropriate matrix libraries to ensure all appropriate documentation is stored and easily retrievable for Audit and reference purposes* Meets or exceeds all project quality and audit objectives for QA, UAT and Production implementation phases of the SDLC Cycle* Works with Governance manager to provide required documentation and visuals during audit cycles* Takes responsibility for special projects as assigned by the Manager or other senior management* Assist the support analysts with day-to-day inquiries as required* Ensures that all requests raised by clients and users are handled timely and appropriately.* Tracks, troubleshoots and resolves application related issues.* Evaluates client requirements and processes (e.G., enhancements or maintenance).* Ensures compliance of firm-wide policies during problem resolution.* Provides assistance and low-level training / demonstration for employees and clients.* Act as a liaison between the vendor and users, effectively communicating in both business and technical terms.* Interacts with clients, vendors,



FCC employees and other Fidelity firm wide partners* Performs other duties as needed* Establishes working relationships with appropriate FCC business units* Recommends and develops recent processes and procedures as required to ensure superior service* Communicates with client for any items affecting the external client directly* Deliver stellar quality customer service interactions to our internal and external customers to exceed their expectations and create a positive experience.* Provide what was promised, dependably and accurately and in a timely manner.* Take ownership of solving a customer’s problem promptly; use all availableresources to achieve the best outcome.* Provide caring and individual attention to customers; promptly acknowledge customers’ emotions; treat each customer with respect; pays attention todetails; actively listen to internal and/or external customers to understand and anticipate their needs and to create value.* 2+ years or recent experience with Broadridge front and back office solutions or similar experience.* Experience with brokerage applications (e.G., Dataphile, Arrow, IRESS)* College degree or equivalent work experience.* Computer Science degree is an asset.* Designations, Licenses, or Accreditations (if required):* Canadian Operations Course or equivalent work experience.* CSC (Canadian Securities Course) required or equivalent experience.* PMP (Project Management Professional) designation is an asset.* Superior communication skills both written and oral; ability to effectively communicate technical material to non-technical users* Project Manager - Proficient in project management methodology* Strong ability to collaborate, influence and build relationships.* Flexible working arrangements - 100% remote, hybrid, and in office options.* Competitive total compensation,



including company contributions to your group RRSP without a matching requirement from you.* Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapy.* Parental leave top-up to 100% of your salary for a period of 25 weeks.* Up to $650 for home office equipment.* Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice.* Diversity and inclusion programs, including an active network of Employee Resource Groups.* Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation.**Base Salary and Discretionary Performance Bonus**: A competitive annual range of **$105,000 to $129,000** based on your experience and qualifications.Fidelity Canada has become an employer of choice for talented people seeking rewarding career opportunities in the financial services industry. We look to hire outstanding individuals who want to maximize their potential and be challenged in all aspects of their professional careers.To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there’s no limit to what you can accomplish here.We’re excited you’re considering Fidelity for your career plans. The Search Jobs section is your online source for job opportunities at Fidelity. Using our site is simple - just take a few moments to create an online profile for your ideal job. Your profile is then automatically matched to open positions and you are notified via e-mail each time a match is made. Or, if you prefer, you can search our list of jobs before registering with us.Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected] respects the privacy of your information. Click for a .#J-18808-Ljbffr

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📌 Azure Release & Change Lead For Cloud Migration (Toronto)
🏢 BULL-IT SOLUTIONS
📍 Toronto