Lead as a Senior Customer Support Representative in after-sales services, guiding strategic account management and mentoring a team committed to excellence in customer interactions.
This key role includes managing complex customer escalations and recommending strategic solutions for after-sales needs. You will serve as a liaison among departments, ensure timely follow-ups on repair orders, and take the lead in warranty claim assessments. You'll also identify business growth opportunities and oversee continuous improvement projects for better efficiency.
Key Responsibilities:
• Mentor and guide junior customer support representatives
• Handle customer escalations with ownership and expertise
• Oversee repair and overhaul (R&O;) service transactions
• Manage the sales cycle for spare parts and options
• Lead responses in AOG situations with urgency
Requirements:
• 3–5 years in customer support or account management roles
• Experience with ERP systems like SAP; CRM is a plus
• Education in Business Administration or relevant field
• Solid interpersonal and organizational skills
• Demonstrated problem-solving capabilities
Apply your extensive customer support knowledge to elevate after-sales service experiences and drive team success in this vital leadership role.
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Apply on Kit Job: kitjob.ca/job/2g8nt7
📌 Customer Support Leader Specializing in After-Sales Services (Fort Erie)
🏢 Airbus Helicopters
📍 Fort Erie
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