Elevate customer service excellence as a Team Lead. Oversee CSR performance, manage training programs, and ensure top-tier service delivery within a rapid-paced, customer-focused environment.
In this supervisory role, you will lead Customer Service Representatives while fostering professional growth and engagement. Your experience in the contact center will be instrumental in meeting Key Performance Indicators and maintaining high-quality service. Additionally, you will analyze reports to identify performance gaps and implement solutions to enhance organizational success.
Key Responsibilities:
• Supervise and manage team of Customer Service Representatives
• Ensure effective training and professional development programs
• Monitor operational performance to achieve KPIs
• Analyze reports to pinpoint underperforming areas
• Collaborate with various departments to resolve issues
Requirements:
• High school diploma or equivalent required
• 1-2 years in contact center/customer service, including supervisory experience
• Basic knowledge of Google Suite
• Strong organizational and time management skills
• Ability to work flexible shifts
Shape a high-performing team dedicated to customer satisfaction, all while developing your leadership skills.
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Apply on Kit Job: kitjob.ca/job/2g8nkt
📌 Dynamic Team Lead for Customer Experience Supervision (Winnipeg)
🏢 Intouchcx
📍 Winnipeg
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