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Jobs by Category: Technology Solutions

Job Function: Technology

Status: Full Time

Schedule: Regular

Be a part of a transformational journey with creative talent and leading edge technologies

Our team and what we'll accomplish together

Join us as we revolutionize how TELUS manages its network—shifting from reactive firefighting to intelligent, predictive operations that eliminate disruptions before customers ever notice them. As Technical Manager of our Automation by Design team, you'll build the future of network reliability through cutting-edge Service Reliability Engineering practices and AI-enabled automation. Your influence willdirectly impact how TELUS manages its most critical infrastructure, making this a truly transformationalopportunity for someone passionate about automation and building systems that work reliably at scale.

What you'll do

Guide the establishment and operationalization of SRE practices and discipline within TELUS, defining team mandate, processes, and standards that align with industry best practices

Facilitate cross-functional conversations with technical and business stakeholders to identify automation opportunities, align on priorities, and drive transformational change that reduces manual work and improves efficiency

Develop and deploy automation solutions and infrastructure-as-code capabilities that enhancereliability and enable teams to shift from reactive to proactive operations

Coach and develop your team of Engineers, fostering a culture of continuous learning, innovation,and collaboration while building psychological safety to question conventional thinking

What you bring

3+ years of technical leadership experience managing engineering teams in reliability, operations,infrastructure, or similar roles

Deep expertise in Site Reliability Engineering (SRE) practices and methodologies, with proven experience implementing or scaling SRE transformations

Excellent communication and stakeholder management skills with ability to influence andcollaborate across technical and business teams

Strong background in automation and infrastructure-as-code, with hands‑on experience designingand deploying automation solutions at scale

Demonstrated experience with incident management, root cause analysis,



and driving operationalexcellence initiatives

Understanding of AI/ML applications in operations and experience evaluating or implementingintelligent automation and predictive systems

Experience in telecommunications, network operations, or large-scale distributed systems

Proficiency with monitoring, observability, and alerting platforms (e.g., ServiceNow, PagerDuty,Grafana, or similar tools)

Great-to-haves

Continuous learner with curiosity about emerging technologies

Track record of building high‑performing, innovative teams in fast‑paced, ambiguous environments

Familiarity with Agentic AI frameworks and their applications in operations and automation

Experience leading digital transformation or operational modernization initiatives in largeorganizations

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope. LI‑Remote

Salary Range: $109,000-$202,000

Performance Bonus or Sales Incentive Plan: 20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in‑office, virtually or a combination of both,



based on the role's requirements

Generous company matched pension and share purchase programs

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunitiestodevelop your skills

And much more …

Job Type: This is for a current vacancy

A bit about us We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high‑performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized 5G TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6 Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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Apply on Kit Job: kitjob.ca/job/2g8ni6

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