Apply on Kit Job: kitjob.ca/job/2g8n89

Bilingual Case Manager, Long‑Term Disability

What you’ll accomplish with us

- Assess long‑term disability claims to determine eligibility for benefits based on medical information, contractual provisions, and internal policies;
- Conduct detailed telephone interviews to gather relevant medical and non‑medical information;
- Develop, implement, and actively manage individualized case management plans;
- Identify functional limitations and non‑medical factors impacting disability duration and support return‑to‑work initiatives in collaboration with rehabilitation partners;
- Coordinate and support gradual return‑to‑work plans with physicians, participants, and policyholders;
- Communicate effectively with policyholders, participants, health professionals, service providers, and government agencies through various communication channels;
- Manage complex and emotionally charged conversations related to claim decisions and benefit eligibility;
- Maintain accurate and up‑to‑date participant files in internal systems;
- Contribute to special projects and participate in meetings with clients and suppliers as required.

What could accelerate your success in this role

- Possesses a college diploma (DEC) or bachelor’s degree in a health‑related field, human resources, or any other relevant discipline;
- Has 4 to 5 years of experience in disability case management, insurance claims, or a related role;
- Is recognized for strong analytical skills and sound judgment;
- Stands out for the ability to communicate clearly, empathetically, and professionally;




- Demonstrates solid organizational skills and the ability to manage multiple priorities in a fast‑paced environment;
- Is known for autonomy, adaptability, and a collaborative mindset;
- Has knowledge of medical terminology, occupational health and safety, and customer‑focused service practices;
- Fluent in English both oral and written;
- Advanced level of English proficiency as the role involves communicating verbally and in writing with policyholders, participants, health professionals, and external partners on a regular basis.

Why you’ll love working with us

- A work environment where learning and development merge with a collective pursuit of excellence;
- A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
- The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
- Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Salary

The typical hiring range for this position is between $66,862.00 and $96,093.00 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market‑based compensation structure. Our market data is updated annually to reflect the most current market conditions.

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Apply on Kit Job: kitjob.ca/job/2g8n89

📌 Bilingual Long Term Disability Case Manager (Toronto)
🏢 iA Financial Group
📍 Toronto